Note: The job is a remote job and is open to candidates in USA. Memorial Healthcare System is dedicated to improving the health and quality of life for the community. The Patient Financial Services Representative serves as the first point of contact for patients, ensuring that all necessary demographic, financial, and insurance information is gathered and verified.
Responsibilities
- Explains polices including all regulatory and financial consent forms; secures all required signatures
- Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active
- Determines correct insurance filing order, if multiple insurance coverages are effective for that service
- Obtains pre-certification and authorization
- Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner
- May guide the patient to appropriate destination for services
- Collects patient out-of-pocket responsibility per collection guidelines
- Provides patient estimates as requested
- Prepares and balances a daily deposit of all payment collections
- May schedule walk-in appointments for services offered
- Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card
- May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals
- May confirm physician and prescription orders ensuring accuracy
Skills
- High School Diploma or Equivalent (Required)
- Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision
- Must be able to work in a stressful environment and take appropriate action
- Ability to work and build relationships collaboratively
- One (1) year of related hospital, medical office, or customer service experience preferred
Benefits
- Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.
- Employment is subject to post offer, pre-placement assessment, including drug testing.
- If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [email protected]
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