About the position
The Patient Access Representative serves as the initial point of contact for patients at Mercy Hospital, embodying the organization's commitment to compassionate care and exceptional service. This role involves facilitating various aspects of patient entry into the facility, including scheduling, registration, benefit verification, and financial clearance, while ensuring accurate patient data is recorded.
Responsibilities
- Serve as the first point of contact for patients, providing high standards of customer service and compassion. ,
- Facilitate scheduling, registration, benefit verification, pre-certification, and financial clearance for patients. ,
- Ensure accurate patient data is obtained and populated into the patient record. ,
- Maintain knowledge of insurance carriers, Medicare guidelines, and relevant federal and state regulations. ,
- Communicate effectively with patients, physicians, and hospital staff to establish positive working relationships.
Requirements
- 1-3 years of clerical and customer service experience preferred. ,
- Experience with medical terminology and insurance plans preferred. ,
- High School diploma required; some college education is helpful. ,
- Ability to communicate effectively both orally and in writing, with excellent telephone etiquette. ,
- Strong organizational skills and attention to detail are essential. ,
- Ability to work under stress, meet deadlines, and perform daily assignments accurately. ,
- Knowledgeable in various computer systems and proficient in using a 10-key calculator and computer keyboard.
Nice-to-haves
- Experience in a healthcare setting is a plus. ,
- Familiarity with patient access processes and systems.
Benefits
- Comprehensive health, vision, and dental coverage starting from day one. ,
- Paid Time Off (PTO). ,
- Tuition reimbursement. ,
- Employer-matched retirement funds.