Welcome to arenaflex, where we're revolutionizing the fashion industry by creating the world's first Closet in the Cloud. Since our founding in 2009, we have been on a mission to transform the way people get dressed, inspiring millions of women with a more joyful, sustainable, and financially-savvy approach to feeling their best every single day. As the ultimate destination for circular fashion, we offer unparalleled access to designer apparel, accessories, and home decor through our fully customizable subscription service, one-time rentals, and ownership options.
At arenaflex, we partner with over 700+ renowned brands and have built proprietary technology and a one-of-a-kind reverse logistics operation that sets us apart in the $2.4 trillion fashion industry. Our innovative approach has earned us recognition as a disruptor, with multiple appearances on CNBC's "Disruptor 50" list and Fast Company's Most Innovative Companies list. We believe in democratizing fashion and making it accessible to everyone, regardless of budget or occasion.
Our culture is built on empowerment, sustainability, and creating magical experiences for our customers. When you join arenaflex, you become part of a team that's changing the world one outfit at a time.
Our Customer Experience team is the heartbeat of arenaflex. We live and breathe our mission of empowering customers to feel amazing. Our team members have been called fit gurus, shipping virtuosos, and even fashion therapists – and we wear those titles with pride! Customer Experience is truly the heart of our business, and our team has a major impact on our continued success and growth.
When you join our Customer Experience team, you'll be working alongside supportive team leaders and collaborative colleagues who are passionate about delivering exceptional service. We believe in fostering an environment where every team member can thrive, grow, and make a meaningful difference in our customers' lives. Our culture is built on empathy, positivity, and energy – and we're looking for someone who shares these values.
As a Customer Experience Associate (CXA) at arenaflex, you will be responsible for ensuring that all of our customers have the magical, transformative experience that has come to define our brand. This role will act as a subject matter expert who delivers empathetic, detail-oriented solutions to our customers across multiple communication channels.
As our frontline ambassadors, all CXAs receive comprehensive training designed to optimize your effectiveness and set you up for success. You'll be equipped with the knowledge and skills needed to handle any customer interaction with confidence and professionalism.
This is a part-time position offering approximately 20 hours per week. Our business is seasonal, so CX Agents are expected to flex up or decrease their weekly hours when the business requires it. Typically, this means working between 15-29 hours per week depending on demand cycles.
All new hires MUST attend our comprehensive 4-week virtual training program, running Monday through Friday from 9:30am to 4pm EST. This training will begin on the start date provided in your offer letter. During this period, you will go through orientation and a robust training curriculum designed to prepare you for all aspects of CX interactions. Upon completion of this training period, you will be required to pass an assessment that tests the knowledge gained during training. You will begin your part-time shift schedule after successfully completing the training and assessment period.
We are currently hiring for the following shift schedules:
Please note this is a remote role; however, candidates must reside as permanent residents in one of the following states (international remote work is prohibited):
The starting pay rate for this position is non-negotiable and varies by work location:
As a Customer Experience Associate at arenaflex, your daily responsibilities will include:
We're looking for individuals who possess the following qualities and mindset:
arenaflex will provide a laptop and headset for your work. You must have reliable high-speed internet from a cable or fiber internet provider with a minimum download speed of 10Mbps. This ensures you can effectively handle live chat, phone, and email interactions without technical difficulties.
At arenaflex, we believe in investing in our people and providing pathways for career advancement. As a Customer Experience Associate, you'll gain invaluable experience in:
Many of our current leaders started in CX roles and have grown into supervisory, management, and specialized positions within the organization. We support your career journey and provide opportunities for internal mobility as positions become available.
arenaflex is a remote-first company that values flexibility and work-life balance. As a part-time CX Associate, you'll enjoy:
Our culture is built on mutual respect, continuous learning, and a shared commitment to creating magical experiences for our customers. We celebrate diversity and believe that different perspectives make us stronger.
While this is a part-time position, arenaflex is committed to providing competitive benefits including:
arenaflex is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local law.
By submitting your application, you agree that you have read and acknowledge arenaflex's Candidate Privacy Policy.
If you're passionate about delivering exceptional customer experiences, thrive in a fast-paced environment, and want to be part of a company that's transforming the fashion industry, we encourage you to apply for this exciting opportunity. At arenaflex, every interaction is an opportunity to create a magical moment for our customers – and with you on our team, we'll continue to redefine what's possible in customer experience.
We're excited to potentially welcome you to the arenaflex family! Apply today and take the first step toward an rewarding career with a company that's changing the world of fashion, one customer at a time.