Note: The job is a remote job and is open to candidates in USA. Cognizant is a leading provider of technology and consulting services, and they are seeking an Operations Lead to oversee day-to-day driving operations. This role involves managing a team of drivers, ensuring operational standards, and supporting continuous service improvement to enhance customer satisfaction.
Responsibilities
- Manage a team of Driving Operations field resources and oversee day-to-day operations following standard operating procedures
- Identify knowledge gaps and support coaching, mentoring, and professional development of Drivers
- Conduct periodic reviews with teams and client Program Managers; facilitate team meetings to disseminate relevant information
- Collaborate with team members to manage collective workload and coordinate logistics, including coverage planning
- Provide Subject Matter Expert (SME) advice on regional issues and concerns
- Strengthen relationships with internal/external customers and vendor/partner organizations
- Participate in weekly and monthly business review meetings with internal and external stakeholders
- Gather and analyze reporting details; provide status reports (weekly, monthly, etc.) as required
- Support special projects including invoice verification and reporting metrics
- Coordinate with internal and external vendor/partner teams on resource planning, work plan allocation, and logistics
- Assist with creating and maintaining resource forecasts in conjunction with the customer's vendor/partner sourcing organization
- Support adherence to quality, safety, and financial controls
- Monitor performance trends and implement corrective actions to meet SLA targets and ensure customer satisfaction
- Provide Continual Service Improvement (CSI) and Service Assurance guidance
- Assist in driving service improvement programs and initiatives
- Ensure Root Cause Analysis (RCA) includes proper methodology, documented actions, root cause identification, and effective corrective/proactive steps
- Escalate performance and functional issues to management as needed
Skills
- Minimum 2 years of experience in a people management or Team Lead role
- Strong written and verbal communication skills
- Ability to work at a fast pace, manage high email volume, and respond to urgent program issues
- Excellent people management skills: communication, empathy, rapport-building, clear expectations, and constructive feedback
- Self-motivated with a proven track record of delivering results
- Collaborative team player willing to assist across functions as needed
- Ability to analyze data and establish measurable action plans to drive performance improvement
- Diploma, Bachelor's Degree, or equivalent professional experience
- Prior experience or knowledge in driving operations programs
Benefits
- Cognizant's discretionary annual incentive program, based on performance and subject to applicable plan terms
- Medical / Dental / Vision / Life Insurance
- Paid Holidays plus Paid Time Off (PTO)
- 401(k) plan with contributions
- Long-term and Short-term Disability coverage
- Paid Parental Leave
- Employee Stock Purchase Plan
Company Overview
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era. It was founded in 1994, and is headquartered in Teaneck, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.cognizant.com.