Note: The job is a remote job and is open to candidates in USA. Anthropologie Weddings is seeking a Customer Success Associate to join their Nuuly team. This role involves delivering frontline support by addressing customer inquiries and resolving common issues while maintaining a customer-first mindset.
Responsibilities
- Respond to customer inquiries via chat or email
- Provide accurate information on services and policies
- Resolve routine issues such as subscription status updates, refund requests and billing inquiries
- Escalate complex cases to higher-level support when necessary
- Follow clear guidance given by the leadership team when appeasing customers
- Empathetic to customers’ needs but understanding of the business’ bottom line
- Collect and share feedback to external teams to ensure the needs of the customers are being met
Skills
- Experience in customer service or related role
- Clear communication skills
- Attention to detail
- Strong customer-first mindset
- Access to consistently stable internet connection
Benefits
- Medical
- Dental
- Vision
- PTO
- Generous employee discounts
- Retirement savings
Company Overview