Note: The job is a remote job and is open to candidates in USA. Honest Networks is a rapidly expanding internet service provider dedicated to delivering high-quality and affordable internet service. The Network Operations Center Manager will oversee the organization's network infrastructure, ensuring optimal performance while leading a remote team of NOC engineers.
Responsibilities
- Supervise and coordinate the activities of the NOC team to ensure the availability, reliability, and efficiency of our network infrastructure
- Monitor network performance and identify potential issues, proactively implementing solutions to prevent service disruptions
- Develop, implement, and maintain standard operating procedures and best practices for the NOC team
- Collaborate with cross-functional teams, including IT, Engineering, and Security, to resolve complex network issues and optimize network performance
- Ensure compliance with industry regulations and security standards for data protection and network integrity
- Keep up-to-date with emerging technologies and trends in network management and provide recommendations for continuous improvement
- Manage remote team members effectively, fostering a culture of collaboration and ensuring team members receive the necessary support and resources
Skills
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum 5 years of experience in network management, with at least 2 years in a leadership role
- Hands-on experience with network monitoring tools and software
- Native English speaker or have English C2 level
- Excellent written and verbal communication skills, with the ability to effectively lead and collaborate within a remote team environment
- Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Ability to work independently and collaboratively in a fast-paced environment
- Exceptional attention to detail and organizational abilities
- Experience managing remote teams and working with offshore resources
- Strong interpersonal skills, persistence, and a goal-oriented mindset
- Ability to adapt to a fast-paced, dynamic environment and handle multiple priorities simultaneously
- Preference for knowledge of OpenNMS, LibreNMS, zabbix
- Preference for experience working with Mikrotik and Siklu
- Multilingual (Spanish, Chinese) a plus
Benefits
- Attractive salary based on capabilities and background
- Performance bonus potential
Company Overview