Note: The job is a remote job and is open to candidates in USA. Capital One is a financial services company that is seeking a Manager-level Solutions Consultant for their Business Cards & Payments group. The role involves leading discovery and solution design, translating customer requirements into actionable solutions, and ensuring a smooth transition from sales to onboarding.
Responsibilities
- Lead discovery and solution design by conducting persona-aligned discovery, documenting current and target workflows, and mapping requirements. Propose appropriately-sized solution approaches, considering integration, data flows, approvals, and change management
- Deliver persuasive demos & proof points: Build and deliver tailored walkthroughs that speak to stakeholder outcomes (finance, operations, IT, and executive audiences)
- Translate customer requirements into actionable solutions: Verify compatibility with current workflows, and collaborate with internal teams for advanced technical guidance
- Own the bridge between pre- and post-sale: Guide customers from initial discovery through implementation, ensuring a smooth transition from sales to onboarding and early success
- Field enablement: Partner with assigned Local Market Leader teams to drive engagement and confidence through ongoing training, support, and sharing of best practices
- Manage and prioritize incoming requests through Salesforce Cases. Keep partners informed of status updates, next steps, and resolution outcomes
- Cross-functional partnering: Act as the link between Sales and Product, translating new releases, features, and updates into clear benefits for the field and customers
- Measure what matters: Track and share key metrics like demo-to-close conversion rates, pipeline influence, case volume, and satisfaction scores to demonstrate impact and identify opportunities to improve field performance
- Travel: 10–20% domestic travel for key customer meetings, trainings, or field events
Skills
- At least 3 years of experience in client facing sales or consulting role in the payments industry
- At least 1 year of experience working with or translating business accounts payable processes into automated solutions
- Bachelor's Degree or military experience
- 5+ years of experience in client facing sales or consulting role in the payments industry
- 3+ years experience working with various accounting and ERP systems such as Quickbooks, Sage, Netsuite, etc
- 2+ years of experience in Accounting or IT based consulting
Benefits
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
Company Overview