Note: The job is a remote job and is open to candidates in USA. Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. They are seeking a Manager of Bonus Operations to lead the administration, calculation, and continuous improvement of firm bonus programs across all subsidiaries and legal divisions.
Responsibilities
- Hold end-to-end accountability for Spiff as M&M's bonus calculation and payout system of record
- Build deep working knowledge of every aspect of the Spiff platform — code and logic, new plan builds, automation, statement error remediation, and Level 3 ticket support — and serve as the firm's principal owner of how the system is configured and operated
- Drive the technical roadmap already scoped — automating data uploads from UKG, Salesforce, and other source systems, such as team and case staff plan assignments, and development of automated ticket assignments
- Maintain the firm's attorney comp agreement repository as the system of record for executed plan terms, and partner with HR to embed comp addendum collection in the attorney onboarding workflow
- Lead the Spiff Team day to day: three operational team members covering Level 1 and Level 2 ticket support, data uploads, and onboarding/offboarding of attorneys and case staff in Spiff, plus a tenured technical consultant who owns the configuration of Spiff rules and logics
- Build the team's coverage model so single-point-of-failure risk goes away — cross-training, documented runbooks, and on-call rotation during payroll week
- Set performance expectations, run development conversations, and grow the team as cross-subsidiary scope expands
- Coordinate the operational handoffs around attorney statement approvals, data uploads from operations teams, accruals, and treasury reporting. Be the go-to escalation point when bonus questions cross the controller / Spiff line
- Advocate to the teams that set bonus terms (attorney, case manager, staff, incentive) for choices that allow the system to compute every variable cleanly and automatically
- Establish clear points-of-contact across legal divisions for bonus issues so the front-line teams are not routing every question into the Spiff Team
- Partner on bonus visibility, onboarding workflows, and the data feeds that flow into Spiff
- Hand off recurring bonus reporting to the right downstream owners
- Own the firm's communication cadence around bonuses — schedule, exceptions, plan changes — to controllers, operations leadership, finance leadership, and HR
- Brief finance executives on bonus metrics, exceptions, and proposed changes
Skills
- 5+ years in compensation, finance operations, or a closely related discipline, with at least 3 years leading a team or function
- Hands-on experience administering attorney compensation, sales compensation, or comparably complex variable-comp programs at a multi-entity organization
- Strong working knowledge of compensation platforms (Spiff, CaptivateIQ, Xactly, or equivalent). Ability to read the existing Spiff implementation and partner credibly with the technical SME
- Demonstrated track record of moving a bonus operations function from reactive ticket-handling into proactive process and automation
- Executive-grade communication skills with both finance leadership and practice area operators; comfortable in front of executive leadership and controllers, and willing to push back constructively when proposed plan changes create downstream problems
- Experience in a multi-entity environment with subsidiary-level financial autonomy, or in complex sales organizations or comparably intricate data structures
- Comfort with M&M's app stack — or the ability to ramp quickly: Spiff (bonus administration), Salesforce (case management / records system), NetSuite (general ledger), UKG (HR), and the integration layer between them
- Experience with ticketing platforms (FreshService, Jira Service Management)
- Background that combines bonus operations with hands-on systems work — i.e., someone who can hold a roadmap conversation with finance leadership in the morning and debug a calculation in Spiff in the afternoon
Benefits
- Medical and dental insurance
- 401(k) plan
- Paid time off
- Paid holidays
Company Overview
John Morgan became a lawyer with a simple mission: To fight for the people, and not the powerful. It was founded in 1988, and is headquartered in Orlando, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.forthepeople.com.