Note: The job is a remote job and is open to candidates in USA. Alloy is a venture-backed startup focused on improving work-life balance for nursing teams through AI solutions. They are seeking a Manager, Client Implementation & Experience to enhance client relationships and operational processes in healthcare systems.
Responsibilities
- Lead client onboarding and implementation from kickoff through successful launch
- Develop strong relationships with client stakeholders and become their primary point of contact
- Guide clients in using the Swift Scheduling Copilot and ensuring excellent adoption
- Conduct regular check-ins to measure adoption, gather feedback, and identify opportunities for improvement
- Coordinate with Product and Engineering to resolve issues and communicate client priorities
- Proactively identify risks to adoption and develop action plans before they become problems
- Ensure clients achieve measurable operational improvements and an outstanding user experience
- Monitoring message volume (between Swift d users) anfor problems and responding promptly to both Product/Technology and users
- Being onsite at client facilities (hospitals) for implementation periods and periodically for in-person meetings
- Design and continuously improve our onboarding methodology
- Create implementation playbooks, templates, and client-facing resources
- Develop repeatable processes that scale as our client base grows
- Define and track client health metrics and operational KPIs
- Build dashboards and reporting that help us understand client success
- Document standard operating procedures and internal best practices
- Identify opportunities to automate repetitive work using AI and software tools
- Recommend improvements to internal workflows that increase consistency and efficiency
- Identify recurring client challenges and recommend scalable solutions
- Synthesize client feedback into actionable product insights
- Partner closely with Product and Engineering to improve usability and workflows
- Help define what 'great client experience' looks like and continuously raise the bar
Skills
- Bring experience in Account Management, Client Implementation, Consulting, Program Management, Healthcare Operations, or another client-facing operational role
- Be based in the Greater Atlanta, GA area and able to work remotely while supporting onsite client engagements as needed
- Be available for periodic meetings at Swift's Tech Square office (via Catalyst by Wellstar)
- Have a passion for solving complex problems and continuously improving processes
- Take initiative to create and optimize workflows rather than waiting for direction
- Enjoy building strong relationships with clients and collaborating across internal teams
- Think strategically to design scalable programs while also leading hands-on client implementations
- Communicate confidently with executive stakeholders, clinicians, operational leaders, and technical teams
- Be highly organized, adaptable, and comfortable managing multiple priorities
- Thrive in a collaborative, high-growth startup environment where flexibility and ownership are valued
- 4–8 years of experience in SaaS, healthcare technology, consulting, implementation, account management, or another client-facing operations role (healthcare technology experience strongly preferred)
- Bachelor's degree or equivalent professional experience; Project Management certification (PMP or similar) is a plus
- Proven experience leading client onboarding, implementation, or deployment projects
- Demonstrated success designing, implementing, and improving operational processes
- Strong project and/or program management skills with the ability to manage multiple initiatives simultaneously
- Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams
- Proficiency with CRM systems, project management platforms, and Microsoft Office applications, including Excel and PowerPoint
- Experience in healthcare operations, digital health, or healthcare technology is highly desirable
Benefits
- Commission per full contract renewal
- Competitive health benefits package
- Equity
Company Overview