Note: The job is a remote job and is open to candidates in USA. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings. The Managed Services Analyst I role delivers excellent customer service, assisting internal and external clients with GHX products or services while supporting administrative processes and tasks.
Responsibilities
- Learn and communicate established processes
- Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems
- Handle daily case work while meeting predetermined KPI and QA metrics
- Accurately document all actions in daily work and customer interactions
- Place phone calls to participating customers and provide education when deemed necessary or beneficial
- Identify, document, and escalate repetitive customer issues
- Solve escalated cases as required
Skills
- High School Diploma or equivalent
- Basic technical knowledge of software products
- Working knowledge of Microsoft Office Suite, Microsoft Excel, and Word
- Experience working in a team-oriented environment
- Up to 10% travel annually required
- Ability to recognize problems, gather information, and escalate to leadership when necessary
- Internet savvy and computer literacy with proficiency in Microsoft Office applications
- Must be able to follow documented processes and be detail oriented
- Strong accountability and integrity due to the sensitive nature of information
- Strong customer support skills
- Clear and effective verbal and written communication
- Ability to regularly meet or exceed KPI and QA standards
- Ability to grow and adapt to changing guidelines or processes
- Supply Chain experience preferred
Benefits
- Health, vision, and dental insurance
- Accident and life insurance
- 401k matching
- Paid-time off
- Education reimbursement
Company Overview