Note: The job is a remote job and is open to candidates in USA. Maximus is currently hiring a Limited Service Operations Analyst to support their Maine State Based Marketplace program. The Operations Analyst will be responsible for analyzing operational processes, identifying business requirements, and supporting data-driven decision-making.
Responsibilities
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies
- Perform all internal reporting needs of the department
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making
- Identify, analyze, and communicate all system and process defects
- Identify innovative strategies to create operational and/or system efficiencies
- Work effectively with internal and external business partners in the delivery of solutions
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles
- Manage document libraries and version control within SharePoint
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts
- Provide backup support to the Operations Manager and assist with operational projects as needed
Skills
- Bachelor's degree in related field
- 3-5 years of relevant professional experience required
- Equivalent combination of education and experience considered in lieu of degree
- Strong verbal and written communication skills
- Must be willing and able to accept a Limited Service position
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Must currently and permanently reside in the Continental US
- Experience working with health insurance carriers preferred
- Experience with Genesys preferred
Benefits
- Health insurance coverage
- Life and disability insurance
- A retirement savings plan
- Paid holidays and paid time off
- Short- and long-term incentives
- Program-specific awards
Company Overview