Note: The job is a remote job and is open to candidates in USA. Lemonade is a company focused on revolutionizing the insurance industry with an AI-first approach. They are seeking a proactive Licensed Customer Experience Specialist to provide exceptional customer care and advocate for their community of customers while collaborating with product and engineering teams.
Responsibilities
- Utilize phone, email, and SMS channels to provide a best-in-class experience by adapting your style of support to meet each customer’s unique needs
- Build customer confidence in our brand by showcasing a deep knowledge across our line of products
- Identify and communicate critical pain points of our customer user experience to other stakeholders with a solution-oriented mindset
- Bring our values to life in the way you interact with and build community across our teams and company
Skills
- 1–2 years of insurance experience, or a college degree
- A valid and active Property & Casualty (P&C) license
- Ability to quickly triage customer needs and problem solve
- Strong communication skills, both written and on the phone
- Empathy, patience, and an overall positive approach
- History of working successfully and independently from home
- Ability to work both independently and as part of a team
- Ability to work remotely
Benefits
Company Overview
Lemonade is a digital insurance company that uses artificial intelligence and behavioral economics. It was founded in 2015, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.lemonade.com.