Note: The job is a remote job and is open to candidates in USA. Marqeta is a company focused on revolutionizing the payment industry, and they are seeking a Lead Product Manager for Enterprise AI and Automation. The role involves defining and executing the internal AI strategy, overseeing the governance and adoption frameworks, and ensuring high-impact AI initiatives are prioritized and executed effectively across the organization.
Responsibilities
- Collaboratively define Marqeta's Enterprise AI & automation strategy, including responsible AI principles, governance frameworks, and a multi-quarter adoption roadmap
- Partner across the business to identify and prioritize high-value AI and automation use cases for each business unit
- Map how work flows across the enterprise to identify where AI can deliver step-change improvements — not just incremental automation, but fundamentally better ways of operating
- Define functional and technical requirements (FRD/TRD) for all internal AI/automation platforms, serving as the primary proxy for the BT engineering team
- Partner with Architecture Review Boards and AI Steering Committee to ensure all AI platforms and solutions adhere to defined IT standards and governance frameworks
- Design and lead the Plan and Commit process with business stakeholders for AI and automation technology requests
- Define criteria for prioritizing automation projects and enhancements based on strategic alignment, risk reduction, ROI, and operational impact
- Conduct feasibility assessments and cost-benefit analysis for proposed AI initiatives
- Prioritize the AI portfolio strategically against business outcomes and executive guidance — and hold the line on priorities to ensure engineering time is focused on the highest-impact work
- Maintain a visible backlog of active and pending AI and automation initiatives, giving stakeholders transparency into status, effort, and expected value
- Oversee QA and UAT processes to ensure systems meet business requirements before deployment
- Participate in sprint demos and provide feedback to ensure development meets defined acceptance criteria
- Coordinate deployment windows to minimize business disruption and risks
- Establish hypercare programs for major system go-lives, including elevated incident SLAs and daily status check-ins during stabilization
- Develop Business Systems Product Management competencies across the BT organization to ensure consistent and high-quality product practices across the BT organization
- Evaluate emerging AI technologies and conduct pilots to validate applicability and business value before committing to scale
- Lead vendor selection and commercial negotiations in partnership with Procurement and relevant stakeholders, and own ongoing vendor management for all Enterprise AI tooling contracts
- Stay current on the rapidly evolving AI landscape — tools, models, and platforms shift constantly, and this role requires continuous learning to ensure Marqeta's strategy reflects what's actually possible today
- Own and execute the Enterprise AI rollout plan in partnership with Corporate Communications and Learning and Development, ensuring deployment is phased, governed, and adoption-focused across all business units
- Drive change management for AI initiatives — the best solution is worthless if nobody uses it. Build the channels, rituals, and feedback loops that make AI visible and valued across the organization
- Establish and manage the internal AI organizational capability—including an AI Champion Network and Community of Practice—to drive centralized knowledge sharing, collective skill development, and accelerated, peer-led adoption across all business units
- Define adoption metrics and post-launch stabilization plans for all major AI deployments
- Design and own the Enterprise AI metrics framework; measure, report, and continuously improve the quantifiable business value delivered by the AI program
- Report progress and outcomes to the senior leadership on a regular cadence
- Establish governance guardrails that balance innovation velocity with responsible, compliant AI use — particularly important in a regulated fintech environment
Skills
- 7+ years in IT product management, with at least 2 years focused on AI or emerging technology products
- A genuine understanding of AI capabilities — summarization, classification, generation, agentic workflows — and the ability to translate that into business strategy and concrete use cases
- Proven experience delivering internal AI systems, platforms, or automation workflows that drive measurable efficiency for employee populations
- Demonstrated experience managing product backlogs, defects, and enhancement roadmaps for enterprise applications or internal platforms
- Strong prioritization instincts and the ability to make hard calls about what matters most in a fast-moving, resource-constrained environment
- Demonstrated ability to influence without authority — across business units, finance, legal, and security stakeholders
- Comfort operating hands-on with AI tooling: you don't need to write production code, but you should be able to evaluate a platform, configure an agent, and troubleshoot when something isn't working
- Change management experience — you know how to drive adoption, not just deployment
- Experience with no-code/low-code AI platforms (e.g., Workato, or similar)
- Fintech or regulated industry experience
Benefits
- Annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company
- Multiple health insurance options
- Flexible time off – take what you need
- Retirement savings program with company contribution and after tax contributions
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Free therapy sessions, financial and professional coaching, and legal advice
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development
- Through Flex First, the freedom to live and work wherever you and your family thrive
Company Overview