Note: The job is a remote job and is open to candidates in USA. Platform9 is the leader in simplifying enterprise Private Clouds. They are looking to hire a Cloud Support Engineer who will provide technical support and consultation to their growing customer base, ensuring successful operations in OpenStack and Kubernetes environments.
Responsibilities
- Monitoring ticket queue (5%)
- Troubleshooting customer issues independently (50%)
- Talking through issues via Zoom (5-7%)
- Maintaining Knowledge Base/documentation (10%)
- Training (1-on-1, personal study, support trainings/handovers) (10%)
- Meetings (5-7%)
- Projects (Reporting, Automation, Customer Success, Process Development) (10%)
Skills
- A working knowledge of OpenStack components, architecture and its data flow is a must
- Knowledge of OpenStack satellite technologies (MySQL, OVS, RabbitMQ, network namespaces, hypervisors, etc)
- Understanding Kubernetes clusters and Hands-on experience resolving issues in production Kubernetes clusters
- 3+ years experience with customer escalations by responding via portal, video call (Webex, Zoom, etc.) or phone to resolve customer cases or escalations as needed
- Excellent verbal and written communication skills
- Administration experience in Linux and knowledge of storage and networking subsystems
- A good understanding of virtualisation technologies like: KVM, libvirt, Xen
- Basic networking knowledge: TCP/UDP, DNS, DHCP, ICMP, and IP Addressing
- Programming and scripting proficiency in python, bash, awk, or sed
- Should be willing to work in rotational shifts
- Relevant industry experience with software-defined networking (SDN), - OVS/OVN
- Understanding the control flow of OpenStack & how to troubleshoot OpenStack components
- Good knowledge of what calls are made when the user triggers actions in OpenStack: taking a snapshot, creating a tenant, building a VM
- Experience working on configuration management tools (puppet, chef, salt, ansible, cobbler)
- Golang knowledge is a great plus
- Understanding Kubernetes clusters and Hands-on experience resolving issues in production Kubernetes clusters
- Knowledge of Cloud Technologies like AWS, EKS
- Certifications like CKA, HashiCorp Terraform Associate, and PCA
- To succeed in this role, you must be a team player with a strong sense of ownership of your work and a passion for working in a data-driven organisation
Benefits
- Competitive Compensation and Equity
- Medical Healthcare for you and your family
- Hybrid Work Model
- Wellness Benefits
- Professional Development/Global certifications
- Reward and Recognition Programs
- Team Building Activities
- Hackathon
- Company-Wide Programs
Company Overview
Platform9 is the leader in simplifying enterprise private clouds It was founded in 2013, and is headquartered in San Jose, California, USA, with a workforce of 51-200 employees. Its website is https://platform9.com.Company H1B Sponsorship
Platform9 has a track record of offering H1B sponsorships, with 4 in 2025, 6 in 2024, 3 in 2023, 2 in 2022, 9 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.