Note: The job is a remote job and is open to candidates in USA. Transfr is on a mission to help create pathways to career success through immersive career exploration and training simulations. They are seeking an experienced IT Systems Administrator to manage and optimize their IT environment, support employee onboarding and offboarding, and provide help desk operations to enhance the employee experience. This role is essential in scaling technology operations and ensuring that employees have the necessary tools and support for success.
Responsibilities
- Propose and implement solutions for long-term IT project work (e.g. software transitions, implementation of new IT software and processes, etc.)
- Review hardware fixes and coordinate hardware and software purchases
- Identify best-in-class machines for targeted price point and functionality
- Manage all new hire credentialing for new employees
- Set up and manage internal support and service including system ownership
- Lead configuration and management of IT software for a distributed workforce (MDM, RMM, antivirus, VPN, etc.)
- Test software and hardware to evaluate ease of use and whether the product will aid users in performing work
- Create user-training manuals and procedures to help increase the efficiency of the employee onboarding and off boarding processes
- Train employees on software and hardware
- Provide IT help desk support for Transfr staff
Skills
- 4+ years of experience in IT administration, systems administration, or a similar role and with a minimum of 2+ years of managing projects independently
- Experience supporting both Mac and Windows devices
- Proficiency with Google Workspace (G Suite)
- Strong working knowledge of computer systems, hardware, and software
- Experience with MDM, RMM, endpoint security, VPN, and device management tools
- Experience supporting remote or distributed teams
- Demonstrated ability to effectively troubleshoot technical issues while providing exceptional customer service and clear communication to technical and non-technical audiences
- Excellent organization, attention to detail, and problem-solving abilities
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Startup or high-growth company experience
- Relevant IT certifications
Benefits
- Medical, dental, and vision insurance
- Annual professional development budget for each employee
- 401(k) savings plan
- Life, AD&D, and disability insurance coverage
- Company-provided laptop and other necessary equipment
- Paid time off (PTO) to support work-life balance
- Paid company holidays
- Company-paid parental leave
- Flexible work arrangements in a remote-first environment with employees across the U.S.
Company Overview
Transfr founded on the belief that learning is about enhancing the human experience. It was founded in 2017, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://transfrinc.com/.