Note: The job is a remote job and is open to candidates in USA. Oportun is a mission-driven financial services company that empowers its members with intelligent borrowing, savings, and budgeting capabilities. The IT Support Specialist I role involves providing first-line technical support to employees, resolving hardware, software, and connectivity issues while ensuring exceptional customer service.
Responsibilities
- Provide first-line support for hardware, software, and account-related issues through Oportun’s IT Service Desk channels (chat, ticketing, and walk-up support)
- Troubleshoot and resolve Windows, macOS, and mobile device issues, escalating complex incidents when necessary
- Assist in configuring and deploying laptops, peripherals, and mobile devices for new hires and existing employees
- Utilize remote support tools (e.g., Kaseya) to assist end-users and perform basic troubleshooting remotely
- Support onboarding and offboarding activities including account setup, device provisioning, and access management using Okta and Microsoft 365
- Maintain accurate IT asset inventory, perform audits, and ensure hardware tracking and compliance
- Learn and support mobile device management (MDM) tools such as Intune, Tanium, and Jamf for basic system configuration and updates
- Document procedures, update technical knowledge bases, and contribute to process improvement initiatives
- Collaborate with IT peers to identify recurring issues and recommend solutions to enhance user experience
- Deliver outstanding customer service and represent IT with professionalism and empathy in all user interactions
Skills
- 0–2 years of experience in IT support, help desk, or technical assistance role
- Foundational understanding of Windows and macOS operating systems, user account management, and software installation
- Basic knowledge of network fundamentals (e.g., Wi-Fi connectivity, IP troubleshooting, VPN)
- Strong communication skills and ability to explain technical information to non-technical users
- Familiarity with Microsoft 365 and Okta (or similar cloud identity platforms)
- Eagerness to learn new technologies and apply feedback in a dynamic environment
- Demonstrated organizational skills with the ability to manage multiple support requests effectively
- Associate degree in Computer Science, Information Systems, or equivalent hands-on experience
- Experience in a Service Desk or End User Support environment within a corporate or financial services setting
- Exposure to MDM tools (Intune, Jamf, or Tanium)
- Knowledge of VPN solutions (ZScaler) and collaboration tools such as Zoom or Slack
- CompTIA A+ or equivalent entry-level IT certification
- Strong desire to pursue growth in IT Support, Systems Administration, or Cloud Technology fields
Company Overview
Oportun is a digital banking platform that offers personal loans and financial services to people with limited credit history. It was founded in 2005, and is headquartered in San Carlos, California, USA, with a workforce of 1001-5000 employees. Its website is https://oportun.com.Company H1B Sponsorship
Oportun has a track record of offering H1B sponsorships, with 23 in 2025, 25 in 2024, 27 in 2023, 84 in 2022, 52 in 2021, 41 in 2020. Please note that this does not guarantee sponsorship for this specific role.