Note: The job is a remote job and is open to candidates in USA. The Leukemia & Lymphoma Society of Canada is seeking a detail-oriented and service-driven IT Coordinator to support their technology needs. The role involves providing first-level technical support, troubleshooting issues, and ensuring systems run smoothly for employees.
Responsibilities
- Provide timely first-level technical support for hardware, software, and system access issues
- Monitor and respond to internal IT support requests, troubleshooting end-user issues
- Install and configure software, devices, and workplace technology (e.g., laptops, printers, scanners)
- Support connectivity, device performance, and application troubleshooting
- Maintain and monitor computer systems and workplace technology
- Set up user accounts and technology access for onboarding and offboarding employees
- Assist with deployment and configuration of laptops and workplace tools
- Support the scheduling and technical setup of board and committee meetings, including virtual meeting logistics
- Coordinate with third-party vendors for hardware deployment, tracking, and inventory
- Maintain IT asset inventory and documentation
- Liaise with manufacturers/vendors for warranties, repairs, and hardware support
- Assist with testing and implementation of new systems and applications
- Support system updates, maintenance tasks, and continuous improvements
- Identify opportunities to improve efficiency and proactively address technical issues
- Maintain and update IT documentation, procedures, and knowledge resources
- Support ongoing improvements to IT processes and service delivery
Skills
- Currently pursuing or have recently completed studies in Information Technology, Computer Science, or a related field (or bring equivalent experience)
- Experience in a helpdesk or IT support environment
- Experience with device provisioning, user account management, or basic networking
- Familiarity with IT ticketing systems or service desk tools
- Solid understanding of Windows operating systems and Microsoft 365
- Strong troubleshooting and problem-solving skills
- Effective communicator with a strong customer service mindset
- Organized, responsive, and able to manage multiple requests effectively
- Comfortable working independently in a remote or hybrid environment
- Bilingual in English and French (an asset, due to the nature of our National organization)
Benefits
- Generous time off, including 15 days of vacation to start, your birthday off, and extended holiday closures at year-end
- Comprehensive health and benefits, including a healthcare spending account
- A flexible, remote-first work environment
- A four-day workweek benefit
- A collaborative, purpose-driven culture with supportive colleagues
Company Overview
The Leukemia & Lymphoma Society of Canada (LLSC) is a voluntary health agency dedicated to blood cancer. It was founded in 1955, and is headquartered in Toronto, CA, with a workforce of 51-200 employees. Its website is https://bloodcancers.ca.