Note: The job is a remote job and is open to candidates in USA. ADC LTD NM is seeking an Investigation Analyst I responsible for processing background investigations from field investigators. The role involves analyzing case queues, ensuring customer requirements are met, and maintaining professional relationships with team members.
Responsibilities
- Model ADC LTD NMs core values, policies and procedures and ensure that the same are supported at all times
- Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting
- Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met
- Maintain a working knowledge of customer requirements and best practices
- Identify missing leads, requirements and write-offs
- Work with investigators, ADC LTD NM personnel and management to resolve issues
- Organize time and resources based on due dates to ensure timely completion of investigations
- Submit investigations through the PSID closed case transmission process without error
- Track and log investigation progress and completion
- Maintain a working knowledge of Roadrunner
- Quickly troubleshoot issues as they arise
- Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors
- Request training as needed from their supervisor, PSID quality program lead or ADC LTD NM Training Department
- Assist with projects and process improvement at the direction of their supervisor
- Coordinate with PSID and ADC LTD NM personnel as necessary
- Perform all other duties as assigned
Skills
- High school diploma or GED equivalent
- Ability to maintain a professional demeanor
- Familiarity with Microsoft Excel and computer databases
- Proficiency in common workplace hardware and software
- Excellent organization and prioritization skills
- Strong analytical skills and detailed-oriented
- Strong verbal and written communication skills
- Highly technical writing, proofreading, and editing skills
- Strong customer service and interpersonal skills
- Extensive knowledge of ADC LTD NM contracts and contractual requirements
- Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication
- Thorough understanding of ADC LTD NM investigative process and procedures
- Familiarity with federal and ADC LTD NM security standards
- Employment is contingent upon the successful results of a background check and drug screen
- Must be able to obtain an interim clearance and/or appropriate agency approvals
- Must be able to maintain active Top-Secret clearance and all agency approvals required of their position
- Active Top Secret Clearance is a plus
Benefits
- Full benefit package as outlined per ADC policies and procedures.
Company Overview
ADC LTD NM provides physical and personnel security services to federal, state and local government agencies and corporate clients. It was founded in 1985, and is headquartered in Albuquerque, New Mexico, USA, with a workforce of 501-1000 employees. Its website is http://adcltdnm.com/.