Note: The job is a remote job and is open to candidates in USA. Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. The role involves converting inbound and outbound calls into confirmed vehicle service appointments while providing VIP-level customer service and achieving sales KPIs.
Responsibilities
- Convert inbound and outbound calls into confirmed vehicle service appointments
- Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals
- Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer
- Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty
- Communicate clearly with customers about services, timelines, and costs
- Use our CRM to track leads, schedule appointments, and document all customer interactions
- Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through
Skills
- Sales Development / Call Center / Inside Sales experience (automotive experience a plus, but not required)
- Strong phone presence with experience handling high call volumes (75–100+ calls/day)
- Ability to influence and close without being pushy—consultative, trust-based selling
- Skilled at meeting or exceeding sales and service KPIs
- Proficiency with CRM tools and strong organizational skills
- Fast and accurate typing (40+ WPM)
- Thrives in a fast-paced, goal-driven environment while delivering outstanding customer care
Benefits
- PTO + 6 paid holidays annually
- Medical, Dental, and Vision Insurance
- 401(k) with 4% employer match
- Employee referral program
Company Overview
Stress-Free is a tech-enabled services company that focuses on building a national automotive brand. It was founded in 2019, and is headquartered in Mountain View, California, USA, with a workforce of 51-200 employees. Its website is https://www.StressFree.com.