Note: The job is a remote job and is open to candidates in USA. Housecall Pro is a company dedicated to helping home service professionals streamline their operations and succeed in their businesses. The Inside Sales Representative II plays a critical role in managing the sales cycle and fostering relationships with customers to enhance their experience and maximize the value they receive from the platform.
Responsibilities
- Use a consultative selling style centered around understanding Pros' specific challenges and objectives
- Drive the complete sales cycle, from booking to closure
- Collaborate with the team to drive new service attachments, increasing usage as a percentage of Pros' Gross Merchandise Volume (GMV), and boosting Monthly Recurring Revenue (MRR) per managed account
- Build trust and deeper connections with Pros by empathizing with their pain points and positioning the platform as a long-term solution
- Maintain daily activity metrics, balancing calls and attended demos
- Stay informed on product and technology developments to provide updated, relevant advice to customers
- Track customer engagement and satisfaction, addressing any concerns or challenges promptly to ensure continued success
- Serve as a mentor and role model to junior team members, sharing best practices and insights
Skills
- 2-3+ years of experience in a full-time sales role
- Experience with Payroll and Accounting
- CRM experience (i.e., Salesforce, HubSpot)
- Proven ability to develop strong relationships with customers and act as a trusted consultant
- Experience in managing the entire sales cycle, including closing deals and ongoing account management
- Experience using AI tools to increase quality and efficiency of work
- Strong problem-solving skills and a proactive, self-starting attitude
- Ability to thrive in a fast-paced, team-oriented environment
- Capacity to understand and address customer needs effectively and efficiently
- A natural curiosity backed by action; you are multi-dimensional (volunteering, creative outlets, side projects, hobbies, athletics), with a proven ability to successfully start over, learn from scratch, and thrive in new environments
- Bachelor's degree or equivalent work experience preferred
- Established credibility with service professionals, preferably within industries like HVAC, plumbing, electrical, carpet cleaning, or maid services
Benefits
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Monthly tech reimbursements
- Health care insurance (medical, dental, vision, disability)
- Employee assistance program
- 401(K)
- Flexible time off
- Paid parental leave
- Tech reimbursement
- Other company benefits
Company Overview