Note: The job is a remote job and is open to candidates in USA. Custom Ink is a creative company that empowers customers to create custom apparel through an innovative website. They are seeking an Inbound Sales Representative to convert inbound inquiries into successful sales, advise customers on product selection, and enhance customer satisfaction while contributing to the company's growth.
Responsibilities
- Converting inbound inquiries into successful sales through digital and phone channels
- Advising customers on product selection, design tools, pricing, and turnaround options
- Using insight and discovery to qualify leads and forward them to other sales channels (e.g., Mid-Market, Account Management, Pro Teams)
- Delivering exceptional experiences that reflect our commitment to quality and connection
- Navigating customer challenges with patience and professionalism
- Collaborating with peers, managers, and cross-functional partners to improve workflow and service
Skills
- 1-2 years of sales or customer-facing experience
- Effective communicators in both writing and conversation
- Curious and adaptable, able to learn quickly and pivot with grace
- Self-motivated and goal-driven, with a knack for converting interest into action
- Comfortable with technology, chat tools, and CRM platforms
- Skilled at balancing empathy with results—delivering both service and sales
- Excited to contribute to a values-driven, people-focused brand
Benefits
- Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays.
- Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being.
- Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners.
- Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits.
- Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments.
- Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.
Company Overview
Custom Ink is a provider of an online platform used for custom apparel and accessories for groups and occasions. It was founded in 2000, and is headquartered in Fairfax, Virginia, USA, with a workforce of 501-1000 employees. Its website is https://www.customink.com/.