Note: The job is a remote job and is open to candidates in USA. CivicPlus is dedicated to enhancing local government services through innovation and collaboration. The Implementation Specialist I will be responsible for onboarding new customers and ensuring they are comfortable with the product's key features, facilitating a smooth transition from sales to implementation.
Responsibilities
- Responsible for onboarding new customers and providing training to new users
- Handles level 1 onboarding cases/customer calls with a minimal to moderate level of assistance, while continuing to gain familiarity with the product
- Manages the assigned workload of open onboarding cases
- Ability to move onboarding forward and complete 80% of their onboardings within 14 days of their target onboarding timeframe (target timeframes listed below)
- Maintain a minimum assigned average Customer Satisfaction Score (CSAT)
- Develops positive working relationships with Sales & Product Teams
- Clearly understands processes and executes proficiently
- Confident understanding of contracts and offered product packages and plan levels
- Gains an understanding of the various roles within our CS teams/Sales/Product
Skills
- High School Diploma or equivalent
- Ability to multitask among various assignments
- Excellent communication (written and oral) skills and excellent interpersonal skills
- Strong time management skills
- Ability and willingness to explore unfamiliar systems, environments, and languages
Benefits
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Flexible Time Off
- 401(k) plan
- And more.
Company Overview
CivicPlus is the only government technology company exclusively committed to powering and empowering governments to efficiently operate, serve, and govern through the use of our innovative and integrated technology solutions purpose-built and supported by former municipal leaders and award-winning support teams. It was founded in 1998, and is headquartered in Manhattan, Kansas, USA, with a workforce of 501-1000 employees. Its website is http://www.civicplus.com.