[Remote] HR Systems and Support Administrator

Note: The job is a remote job and is open to candidates in USA. World Insurance Associates LLC is seeking a detail-oriented and systems-driven HR Systems and Support Administrator to join their HR Operations & Technology team. This role is responsible for ensuring the accuracy and effective execution of system-driven HR processes, managing HRIS data administration, and providing Tier 2–3 support for HR systems.

Responsibilities

• Configure and maintain system settings in Payscale for compensation cycles, validate eligibility and compensation data, support HR and leadership during planning, and perform pre- and post-cycle audits to ensure accuracy and alignment with approved budgets
• Manage performance and goal planning cycles by owning system setup, form assignments, workflow routing, and timelines; monitor completion progress; troubleshoot issues; and ensure accurate data capture for performance ratings, goals, and downstream reporting
• Partner with Benefits and HR teams to configure enrollment workflows, validate plan setups, monitor employee elections, and troubleshoot system issues during the enrollment period to ensure a seamless employee experience
• Perform structured audits before, during, and after major HR cycles to validate data accuracy, identify discrepancies, and ensure system outputs align with business expectations and compliance requirements
• Support mass updates and imports by executing bulk data changes using system tools or templates, validate input and output data, and ensure transactions are processed accurately without downstream impact to payroll, reporting, or integrations
• Monitor HRIS workflows for failures or delays, investigate root causes (e.g., configuration, data, or security issues), and implement corrective actions to restore proper system functionality
• Regularly review employee and organizational data to ensure completeness, accuracy, and consistency across core fields such as job data, reporting relationships, and status changes
• Investigate data inconsistencies by tracing transactions across systems, correcting records as needed, and implementing preventive measures to reduce recurrence
• Document audit findings, corrections made, and control processes to support internal controls, compliance reviews, and audit readiness
• Adhere to established HR data governance policies, including data security, role-based access, audit controls, and system of record principles
• Act as the primary escalation contact for complex or unresolved HR system issues, ensuring timely investigation, resolution, and communication back to stakeholders
• Diagnose and resolve complex system issues related to data integrity, workflows, integrations, and user access, leveraging system knowledge and cross-functional collaboration
• Configure, administer and support UKG Dimensions (WFM), including troubleshooting timekeeping, scheduling, accruals, and pay rule issues, and ensuring alignment with payroll requirements
• Partner with internal teams and external vendors to coordinate issue resolution, escalate system defects, validate fixes, and ensure minimal disruption to HR operations
• Review inbound and outbound files (e.g., benefits carriers, payroll interfaces, vendor feeds) to ensure completeness, accuracy, and successful transmission
• Evaluate end-to-end HR processes within the system to ensure workflows, integrations, and automations are operating effectively and as designed
• Analyze patterns in system errors, data discrepancies, or support tickets to identify root causes and recommend long-term solutions to improve system stability
• Develop, update, and maintain clear documentation for HR system processes, ensuring knowledge is standardized and accessible across the team
• Create and maintain standardized templates for data loads, audits, reporting, and process execution to improve accuracy and efficiency
• Participate in testing, validation, and rollout of system updates or enhancements, contributing to continuous improvement of HR systems and processes

Skills

• Bachelor's degree in Human Resources, Information Systems, Business, or a related field; or equivalent combination of education and experience
• 2 – 5 years of experience in HRIS, HR systems administration, or HR operations within a multi-system environment
• Hands-on experience with HR technology platforms, with strong preference for: UKG Pro (Core HR and Payroll data structures), including employee lifecycle data, organizational hierarchy, and workflow management
• UKG Workforce Management (Dimensions), including timekeeping, scheduling, accruals, and pay rule configuration and support
• UKG People Assist or similar HR service delivery platform, including case management workflows and knowledgebase administration
• Applicant Tracking Systems (e.g., Jobvite), including recruiting workflows, onboarding integration, and data validation across systems
• Compensation tools (e.g., Payscale), including support for compensation planning and data validation
• Demonstrated experience supporting HR system integrations and data flows, including troubleshooting errors, validating inbound/outbound files, and ensuring data consistency across systems (HRIS, WFM, ATS, and vendor platforms)
• Strong proficiency in Microsoft Excel, including data reconciliation, validation, and analysis (e.g., pivot tables, lookups)
• Proven ability to perform data audits, root cause analysis, and issue resolution, with a strong focus on data integrity, accuracy, and compliance
• Experience troubleshooting complex system and workflow issues, including escalated Tier 2–3 support cases across HR systems
• Solid understanding of end-to-end HR processes (recruiting through onboarding, core HR, payroll, and benefits) and how data flows across systems
• Strong attention to detail, organizational skills, and ability to manage multiple priorities, particularly during high-impact cyclical events (e.g., compensation cycles, open enrollment)
• Effective communication and collaboration skills, with the ability to partner across HR, Payroll, IT, and external vendors to resolve issues and improve processes

Company Overview