Note: The job is a remote job and is open to candidates in USA. HCM Unlocked is seeking a dynamic and results-oriented individual to join their team as a Human Resources Specialist I. This entry-level role supports multiple client companies through a fractional HR service model, providing day-to-day HR administrative and operational support across the employee lifecycle.
Responsibilities
- Prioritize and manage multiple client accounts efficiently, ensuring consistency and high-quality
- Deliver HR services across all client accounts; including but not limited to: General HR Administration, On/offboarding Management, Compliance Assistance, LOA, Handbook/Policy Development, Performance Management, SOP creation, etc
- Develop and maintain strong client relationships and foster trust and confidence, proactive communication, and responsiveness
- Work closely with Project Managers, Client Relationship Managers and/or Technical Account Managers to understand client deliverables and provide regular and detailed status updates, ensuring transparency and accountability
- Collaborate with internal team members to identify opportunities for process improvement
- Leverage HR experience to anticipate future challenges and proactively address any issues that may arise
- Propose and implement innovative solutions to enhance service delivery and client satisfaction
- Stay updated on industry trends, regulatory changes, and best practices in HR
- Serve as a first point of escalation for employee relations concerns and coach managers through early-stage issues
- Conduct initial fact-finding for low-risk investigations and prepare summaries for HR leadership
- Provide guidance to managers on progressive discipline, performance documentation, and policy interpretation
- Support change management efforts during HR program rollouts by preparing guides, FAQs, or micro-trainings
- Perform any additional tasks or responsibilities as assigned
Skills
- Prior experience working in a multi-client environment is required
- Bachelor's degree in human resources, business administration, or related field
- Minimum of 1-5 years of experience in HR Generalist, Specialist, Consultant or Business Partner roles, preferably in a client-facing capacity
- Proven track record of successfully managing multiple client accounts and projects simultaneously
- Comprehensive understanding of HR principles, practices, and regulations
- Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
- Highly organized with a keen attention to detail and the ability to prioritize tasks effectively
- Prior Payroll/Benefits processing experience a plus
- Professional certifications such as PHR, SPHR, or SHRM-CP are a plus
Benefits
- Health insurance (medical, dental, vision, and life)
- Voluntary benefits
- Pet insurance
- Retirement plan
- PTO
Company Overview
HCM Unlocked provides payroll, HR implementation, technology optimization, payroll processing and PEO analysis services. It was founded in 2018, and is headquartered in Boca Raton, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.hcmunlocked.com.