Note: The job is a remote job and is open to candidates in USA. Vivid Seats is a leading online ticket marketplace committed to connecting fans with live events. The Graphic Mapping Associate will drive conversion by ensuring accuracy with venue layouts and enhance user experience through detailed interactive seating charts and visually compelling graphics.
Responsibilities
- Complete new hire orientation & training, gaining the resources you need to be successful
- Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers
- Acclimate to team and company norms, business objectives, and Vivid Seats values
- Leverage high-level research and analytical techniques to optimize mapping information for accuracy, clarity, and business impact
- Learn to develop high-quality map layouts in Adobe Suite, ensuring efficient integration into company formats across web, mobile web, and app to support performance and scalability
- Independently manage standard-complexity interactive maps
- Apply critical thinking to research live event details and ensure mapping accuracy
- Implement high-quality interactive map layouts using Adobe Suite, formatted correctly for web, mobile web, and app
- Respond to seller emails and escalate appropriately when needed
- Support Customer Service agents mapping questions in Slack with urgency and clear follow-through
- Effectively balance mapping priorities, seller requests, and agent questions
- Confidently manage moderate to complex interactive mapping requests with minimal oversight
- Leverage advanced research techniques to optimize mapping accuracy, clarity, and business impact
- Identify recurring trends in mapping tasks and contribute ideas to improve team processes and efficiency
- Deliver high-quality maps with strong QA performance and minimal revisions
- Serve as a reliable cross-functional partner to sellers, customer service, and leadership
- Contribute to team initiatives and support peers through collaboration and knowledge sharing
Skills
- Proficiency in Adobe Illustrator (vector-based precision work required); working knowledge of Photoshop
- Internship or 1 year of experience working in a professional setting
- Experience producing high volumes of detail-oriented work in fast-paced environments where accuracy and turnaround time impact customer experience or revenue
- Strong organizational skills with ability to manage multiple concurrent priorities
- Experience reviewing and reconciling multiple sources of information to ensure consistency and correctness
- Comfort collaborating cross-functionally and responding to internal stakeholder inquiries
- Familiarity with Excel for organizing and validating structured data
- Bachelor's degree with a focus in Graphic Design preferred
- Basic understanding of scripting within Illustrator or interest in process automation
- Interest in live events, sports, or entertainment
Benefits
- Competitive compensation
- Bonus incentives
- FLEX PTO
- Mental health days
- Medical, dental, and vision insurance
- 401K matching
- Monthly credits and discounts for attending live events
- Remote work and snack allowances
- A variety of additional workplace perks
Company Overview
Vivid Seats operates as an online ticket marketplace that connects fans with event ticket sellers. It was founded in 2001, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is http://www.vividseats.com.