Note: The job is a remote job and is open to candidates in USA. SHAZAM Network - ITS, Inc. is a national company dedicated to strengthening financial institutions through innovative solutions and exceptional customer service. The Fraud Solutions Consultant will support financial institutions by providing fraud-related reporting, analysis, and recommendations to mitigate risks associated with ATM/debit card fraud.
Responsibilities
- Provide support for Fraud Advisors consultative services, facilitate sharing of client performance, provide fraud mitigation recommendations to lower risk and losses
- Manage client relationships by demonstrating integrity, credibility, and subject matter level expertise
- Manage client communication strategies with professional and timely feedback, weekly/monthly client meetings
- Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance
Skills
- Experience working in banking, financial services, fraud, or compliance
- Experience in using Microsoft Office and Teams
- Verbal and written communication skills
- Organization and time management skills
- Attention to detail and accuracy
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work – PTO, VTO, paid parental leave, and company holidays
- Educational assistance
Company Overview