[Remote] Franchise Business Consultant

Note: The job is a remote job and is open to candidates in USA. Empower Brands is a company that integrates multiple industry-leading brands in commercial and residential services. They are seeking a Franchise Business Consultant to provide operational guidance, financial coaching, and support to a portfolio of franchise locations, ensuring their long-term success and performance improvement.

Responsibilities

• Conduct site audits to ensure adherence to brand standards and operational requirements
• Evaluate profitability, overhead costs, and operational efficiencies to strengthen margins
• Track key performance indicators to assess operational health across assigned locations
• Provide ongoing coaching on staffing, financial management, workflow optimization, and revenue growth
• Maintain structured meeting cadence: 3× weekly for new franchisees and bi-weekly for established franchisees
• Facilitate Level 10 Meetings to review KPIs, priorities, issues, and solutions
• Identify root causes of operational challenges, develop data-driven action plans, and lead execution for measurable improvement
• Review franchisee financial statements to identify gaps and improvement opportunities
• Provide annual budget guidance and assist franchisees in setting realistic revenue, profit, and operational goals
• Develop, standardize, and implement systemwide KPIs and track franchisee performance
• Recommend overhead-reducing strategies and cost-optimization opportunities
• Assist franchisees in sourcing materials and supplies to ensure costs align with budget goals
• Review pricing structures and adjust margins to respond to seasonal fluctuations and demand spikes
• Create, refine, and implement standardized SOPs to ensure consistent and efficient operations
• Lead the problem-solving process from assessment through execution, ensuring solutions are effective and sustainable
• Collaborate with internal departments to streamline workflows and introduce tools that enhance scalability and efficiency
• Support franchisees in developing and refining local marketing plans aligned with brand goals
• Strengthen sales processes including lead management, conversion strategies, and customer engagement
• Ensure alignment between marketing initiatives, sales goals, and operational objectives
• Assist in creating training materials, SOP documentation, and onboarding resources
• Train new employees with emphasis on improving sales performance and customer engagement
• Deliver group and one-on-one training sessions for new programs and ongoing performance development
• Support initiatives related to operational enhancements, cost savings, technology rollouts, and resource development
• Collaborate with Marketing, Technology, Training, and Compliance teams to support franchisee success
• Conduct approximately 20 on-site visits annually to provide hands-on coaching and operational assessments
• Prepare detailed reports summarizing findings, KPI performance, and improvement recommendations
• Maintain proactive communication with franchisees and internal stakeholders

Skills

• 3–5 years of experience in franchising operations, franchisee coaching, business consulting, or a related field
• Strong problem-solving skills with the ability to develop and implement effective solutions
• Excellent written and verbal communication skills
• Highly organized with the ability to manage multiple priorities independently
• Analytically minded with the ability to evaluate performance data to identify growth opportunities
• Ability to travel up to 40%
• Ability to maintain confidentiality and stay composed under pressure
• Bachelors degree in business or a related field is preferred

Company Overview