Note: The job is a remote job and is open to candidates in USA. Beckman Coulter Diagnostics, a Danaher operating company, is a global leader in clinical diagnostics committed to improving patient health. The Field Service Engineer is responsible for maintaining diagnostic tools, troubleshooting, installation, preventative maintenance, and providing excellent service to customers.
Responsibilities
- Work independently, handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment, including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times
- Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals
- Engage with internal and external stakeholders, understanding and meeting their requirements, while also helping train newer Field Service Engineers
Skills
- Associate degree or equivalent military experience (Applicants with applicable military experience will be considered on a case-by-case basis)
- At least 1 year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation (senior engineers encouraged to apply to be considered at a higher level)
- Ability to travel Monday-Friday within assigned territory
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.)
- Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
- Candidates must also be able to reach, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity
- A technical college major such as biomed, engineering, or related
- 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair
- Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention
Benefits
- Bonus/incentive pay
- Paid time off
- Medical/dental/vision insurance
- 401(k) to eligible employees
- Flexible, remote working arrangements for eligible roles
- Remote work arrangement in which you can work remotely from your home
Company Overview