Note: The job is a remote job and is open to candidates in USA. MarketCast is seeking a strategic and hands-on Director, Rewards & Operations to partner closely with the CHRO and business leaders in designing, delivering, and continuously improving best-in-class total rewards and HR operations for our global workforce. This leader will shape and communicate MarketCast’s rewards philosophy, strengthen scalable HR operating practices, and drive a high-quality employee experience across payroll, benefits operations, people analytics, HR systems, compliance, and service delivery.
Responsibilities
- Own and evolve the strategy for total rewards and HR operations, ensuring programs and services are aligned with business priorities, talent goals, employee engagement insights, inclusion commitments, and the overall employee experience
- Serve as a trusted partner to the CHRO, executive leaders, HR business partners, Finance, Legal, IT, and other cross-functional stakeholders on initiatives with rewards, operations, and talent strategy implications, including M&A, global growth, workforce planning, and strategic partnerships
- Design, evaluate, and enhance rewards programs, including benefits, recognition, and related offerings, using market benchmarking, employee feedback, utilization data, cost analysis, and emerging trends to ensure competitiveness, equity, sustainability, and alignment with MarketCast’s business strategy
- Lead continuous improvement across HR operations by simplifying workflows, clarifying ownership, strengthening service delivery, improving handoffs, and leveraging technology, automation, and AI-enabled tools to reduce friction and scale efficient ways of working
- Develop clear communications, training, toolkits, and change-management resources that help employees and leaders understand MarketCast’s rewards offerings, HR processes, self-service tools, and ways of working
- Ensure strong governance, controls, and compliance with global, federal, state, and local employment, benefits, payroll, leave, data privacy, and reporting requirements; conduct internal audits, partner with external auditors and vendors, and actively contribute to benefits and audit committee work
- Establish and maintain people analytics, reporting rhythms, dashboards, and data-quality practices that provide leaders with reliable insights into rewards, workforce trends, operational performance, employee experience, and program effectiveness
- Lead, coach, and develop the Rewards & Operations team, fostering accountability, collaboration, inclusion, operational excellence, and a continuous-improvement mindset across global HR service delivery
Skills
- Bachelor's degree in Human Resources, Business, Finance, or a related field required
- 7+ years of progressive experience in total rewards, global benefits administration, payroll operations, HR operations, or shared services
- Strong business and strategic acumen, with the ability to translate organizational goals into practical operating plans, program roadmaps, governance models, and measurable outcomes
- Experience leading global or distributed teams and creating an inclusive, accountable environment where people can thrive and deliver high-quality work
- Advanced proficiency with Google Suite and strong proficiency with Microsoft products; comfortable using data, reporting, and presentation tools to inform decisions and communicate recommendations
- Ability to thrive in a dynamic, rapidly evolving, matrixed organization and lead teams through transformation, ambiguity, prioritization tradeoffs, and change
- Exceptional influencing, problem-solving, collaboration, executive communication, and stakeholder-management skills, with the ability to build trust across diverse audiences
- Demonstrated project and program management experience, including the ability to manage multiple workstreams, vendors, timelines, risks, and stakeholders simultaneously
- Strong understanding of HR practices, benefits, payroll, leave of absence regulations, data privacy expectations, and local labor and employment requirements
- Strong proficiency with HR systems such as UKG, including a working understanding of HRIS data integrity, reporting, workflows, user experience, and integrations
- Ability to thoughtfully leverage AI, automation, and digital tools to improve ways of working, enhance program delivery, strengthen insights, and increase operational efficiency
- Passion for developing teams, building scalable practices, improving employee-facing experiences, and enhancing cross-functional programs, processes, and partnerships
- Master's degree, MBA, or relevant certification preferred
- Compensation experience strongly preferred
- Experience in high-growth, technology, consulting/advisory, or professional services environments, with exposure to larger corporate operating models preferred
Benefits
- Free movie tickets!
- Medical, Dental, Vision
- Unlimited PTO
- Wellness and mental health support
- Professional growth and career development including LinkedIn Learning
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