Note: The job is a remote job and is open to candidates in USA. Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter and grow faster. As the Director of Payments and Risk Operations, you will lead the payments operations lifecycle and build reporting infrastructure to drive data-informed decisions while managing relationships with partners like Stripe.
Responsibilities
- Owning the full payments operations lifecycle: merchant onboarding, underwriting, transaction monitoring, dispute management, and escalation handling
- Defining and managing against core operational metrics: approval rates, loss rates, dispute win rates, time-to-decision, and cost per account
- Building the reporting infrastructure that makes those metrics visible — dashboards, data pipelines, and operational scorecards that give leadership and cross-functional partners a clear, real-time view of payments health
- Using that reporting to manage the business: identify trends, surface risk early, drive decisions, and hold the team accountable to outcomes
- Presenting operational performance to leadership and cross-functional stakeholders with clarity and confidence — no hand-waving on numbers
- Expanding further into automated, AI-assisted decisioning — humans manage exceptions, systems manage volume
- Deploying rules-based and AI-assisted workflows to reduce manual overhead without introducing risk blind spots
- Owning portfolio-level loss performance — balance growth, risk appetite, and customer experience with real accountability
- Designing and refining underwriting and monitoring strategies as GMV scales; proactively identify emerging risk patterns before they become portfolio problems
- Maintaining controls aligned with Stripe's infrastructure and card network obligations
- Owning the operational relationship with Stripe and relevant partners
- Partnering with Legal and Finance to maintain compliance reporting, audit readiness, and internal control standards
- Serving as the central accountability point for Payments Ops across Product, Engineering, CX, Sales, and Finance
- Building and leading a lean, high-performing team; evolving existing systems and processes as the payments function matures
Skills
- 8+ years in payments operations, risk, or fintech
- Proven track record of owning portfolio-level KPIs with real accountability
- Experience building operational reporting infrastructure from the ground up
- Strong analytical instincts
- Experience leading an operational team through a manual-to-automated transition
- Deep familiarity with acquiring, underwriting, disputes, fraud, and chargeback management
- Demonstrated success building or deploying AI-assisted decisioning in an ops context
- Stripe experience is required
- Embedded fintech infrastructure fluency is required
- Strong cross-functional operator
- Excellent analytical skills
- Vertical SaaS or embedded payments experience strongly preferred
Benefits
- Enjoy the flexibility of remote work
- Competitive base salaries that reflect your value.
- Generous Paid Time Off, because we know you do your best work when you're well-rested.
- Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
- Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
- Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
- 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
- Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
- Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
- After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
- Keep growing with support for continuing education - we’re invested in your development.
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