Note: The job is a remote job and is open to candidates in USA. Siemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Director of Operations/Engagement Manager will provide exceptional customer engagement and support to drive partnership performance while leading strategic engagement across the customer’s organization.
Responsibilities
- Provide exceptional customer engagement and support to drive partnership performance
- Deliver an outstanding customer experience through clear communication and proactive relationship building
- Lead strategic engagement across the customer’s organization, including budgeting, asset management, capital planning, procurement, and KPI alignment
- Collaborate across business lines to ensure transparency around inputs, outputs, challenges, and risks
- Respond efficiently to concerns and support problem resolution
- Contribute to broader Enterprise Services Operations initiatives as needed
Skills
- BS/BA in a medical field, engineering/technology, healthcare/business administration, or related healthcare discipline
- Minimum of 5 years of leadership experience within an Academic Medical Center, whether through direct clinical department management or AMC hospital operations/business development
- Experience in clinical administration or healthcare institution leadership
- Ability to travel up to 15%
- Direct leadership experience within an Academic Medical Center environment, such as serving as a manager or director over a clinical or hospital department or service line (e.g., Radiology, Laboratory Services, Cardiovascular, Oncology, Emergency Medicine), or supporting AMC-level hospital operations, strategy, or business development
- A deep understanding of the complex operational, regulatory, research, and educational missions unique to AMCs, and how they influence clinical workflows, asset utilization, staffing models, and capital planning
- Demonstrated ability to assess clinical asset management needs and develop short- and long-term operational and capital plans—including technical/clinical performance management, skill development, operational execution excellence, and compliance oversight
- Strong working knowledge of health system service line operations, particularly within environments that manage multi-site academic practices and large-scale procedural departments
- A results-driven mindset, with the ability to balance customer impact, clinical quality, and business objectives
- Strong project management capabilities and ability to prioritize and lead multiple initiatives in fast-paced, high-acuity settings
- Excellent communication skills with the ability to engage executives, clinical leaders, and frontline teams
- Polished, professional presence and strong executive communication skills
- Strong analytical and business acumen, including familiarity with P&L management, capital & operational planning, and resource stewardship
- Ability to assess business situations using a general manager perspective, with strengths in structured problem solving and critical thinking
- Proven success implementing innovative solutions for clinical or operational challenges, with the ability to navigate organizational complexity typical of AMCs
- Experience evaluating client commercial capabilities and identifying opportunities for growth, optimization, or process improvement
- Adaptability to changing client needs, cost initiatives, policy shifts, and evolving healthcare landscapes
- A naturally curious, continuous-learning mindset
- PMP or Lean Six Sigma certification is a plus
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time
- If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
Company Overview
Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens. It was founded in 1847, and is headquartered in Malvern, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://www.siemens-healthineers.com.Company H1B Sponsorship
Siemens Healthineers has a track record of offering H1B sponsorships, with 8 in 2026, 104 in 2025, 70 in 2024, 63 in 2023, 89 in 2022, 50 in 2021, 86 in 2020. Please note that this does not guarantee sponsorship for this specific role.