Note: The job is a remote job and is open to candidates in USA. TAPCO is focused on making roads and communities safer, and they are seeking a Director of Customer Success – Automated Speed Enforcement. This role is responsible for leading customer engagement and ensuring the successful implementation, launch, and ongoing operation of Automated Speed Enforcement programs.
Responsibilities
- Build and maintain strong relationships with TAPCO’s public safety customers implementing Automated Speed Enforcement solutions
- Serve as the primary point of contact for customers throughout the entire lifecycle of the ASE program, from initial proposal through deployment and post-launch support
- Foster long-term customer satisfaction and identify opportunities to enhance program effectiveness
- Act as the main liaison between TAPCO, back-end processing partners, and internal departments supporting ASE initiatives
- Coordinate cross-functional efforts to ensure timely completion of all customer deliverables and program milestones
- Interface with internal camera support teams to ensure maximum uptime and performance of active ASE programs
- Monitor and review state legislation related to Automated Speed Enforcement programs
- Maintain and communicate documentation regarding state statutes and regulatory requirements to support internal teams and customer implementations
- Coordinate local ordinance approval activities in partnership with customers and external partners
- Oversee the traffic study process, including: Identifying study locations with customers and internal teams
- Coordinating the ordering and execution of traffic studies
- Reviewing traffic data and presenting findings to customers in a timely manner
- Manage the camera permitting process by coordinating activities among internal stakeholders, external partners, and customer representatives
- Coordinate camera deployment activities, ensuring installation schedules for poles, cameras, and associated infrastructure are executed efficiently
- Support customers in successfully launching their ASE programs within their communities
- Collaborate with TAPCO’s marketing team to develop and provide outreach materials, messaging, and communications to support public awareness initiatives
- Review customer contracts and establish internal processes to ensure all contractual obligations and deliverables are fulfilled on time and in accordance with customer expectations
- Monitor project progress and proactively address issues that may impact customer success
Skills
- Bachelor's degree in Business Administration, Public Administration, Transportation, Communications, or a related field, or equivalent experience
- Five or more years of experience in customer success, project management, account management, or program implementation
- Experience coordinating complex projects involving multiple stakeholders
- Strong understanding of public sector customer environments and regulatory processes
- Excellent written and verbal communication skills
- Exceptional organizational skills with the ability to manage multiple projects simultaneously
- Experience with Automated Speed Enforcement, Intelligent Transportation Systems (ITS), traffic safety technologies, or public safety programs
- Knowledge of state and local permitting, ordinance approval processes, and transportation legislation
- Experience working with municipal, county, or state government agencies
Benefits
- Bonus plan
- 10 Paid Holidays
- Paid Vacation and Personal Time
- Four Weeks of Paid Parental Leave with no waiting period
- 401K Plan with Generous Employer Match and fully vested from day one
- Company-Funded PPE
- Company-Funded Short-Term Disability
- Pet, Health, Vision, and Dental insurance
- Quarterly Company Events and Lunches
- Have a say in TAPCO Happenings by joining the Fun or Safety Committee.
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