Note: The job is a remote job and is open to candidates in USA. Assembly Software is a visionary technology company dedicated to revolutionizing the legal industry. They are seeking a Director of Customer Education to design and implement a learning strategy that enhances customer onboarding and product mastery while reducing training costs.
Responsibilities
- Set the strategy for how Neos customers learn, from self-serve courses and certifications to live webinars and in-product guidance
- Build a digital-first education model that shifts volume from high-touch, live training to scalable, on-demand resources
- Launch and grow a Neos certification program for users, administrators, and implementation partners
- Lead and develop the Customer Education team
- Partner with Product, Customer Success, and Implementation to embed education into every product launch and onboarding journey
- Track KPIs like cost per training interaction, adoption rates, and time-to-value, and report progress to senior leadership
Skills
- 8+ years in customer education, instructional design, or learning and development in a B2B SaaS environment, including 3+ years leading a team
- A track record of building a scalable, digital-first training model that lowered cost per customer without sacrificing quality
- Strong command of LMS platforms and digital content tools
- A data-driven approach to setting KPIs and proving program ROI
- Experience in legal tech or vertical SaaS
- Background building a customer certification program
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Remote-first work environment with home office support
- Competitive health, dental, and vision benefit plans in addition to short and long term disability, and other supplemental insurance options
- 401k
- Paid parental leave
- Employee assistance program
- Uncapped commissions for our Account Executives, and built-in accelerators
Company Overview