Note: The job is a remote job and is open to candidates in USA. Care Access is working to make the future of health better for all. The Director, Clinical Delivery Strategy is a senior strategic and operational leader responsible for driving improvements across Clinical Delivery teams, identifying high-impact opportunities, and leading complex change initiatives to enhance efficiency and quality in clinical operations.
Responsibilities
- Lead the Clinical Delivery strategy agenda for referral and funnel performance improvement
- Assess the end-to-end study funnel, including referral intake, outreach, scheduling, conversion, handoffs, and downstream operational performance
- Identify points of leakage, delay, variation, or friction and prioritize opportunities to improve referral conversion, patient progression, speed to contact, and overall throughput
- Partner with Data and Analytics to define the right KPIs, reporting, and performance review cadence needed to monitor operational health and measure initiative impact
- Translate insights into clear business cases, action plans, and measurable improvement initiatives
- Partner closely with leadership to assess current‑state operating models, identifying opportunities to improve scale, consistency, throughput, and quality
- Support the evolution of staffing solutions as an enterprise backbone by strengthening referral management, centralized clinical workflows, cross‑study coordination, and operational governance
- Help define and refine how work flows between decentralized teams, sites, and sponsors to clarify ownership, handoffs, escalation paths, and service expectations
- Translate Clinical Delivery strategy into clear, sequenced initiatives that improve execution across teams rather than treating strategy as detached analysis
- Lead structured process reviews to identify inefficiencies, bottlenecks, handoff failures, duplication of effort, and inconsistent execution
- Design future-state workflows that improve efficiency, scalability, quality, and team experience while maintaining alignment with patient and study needs
- Challenge conventional ways of working and bring a continuous-improvement mindset to operational design
- Own a portfolio of strategic and operational initiatives from discovery through launch and stabilization
- Define scope, milestones, owners, dependencies, success metrics, risks, and governance for key Clinical Delivery initiatives
- Drive cross-functional execution and maintain accountability across stakeholders, ensuring work progresses on time and in line with business objectives
- Prepare materials and recommendations for senior leaders to support decision-making, prioritization, and resource alignment
- Monitor initiative performance against hypotheses, adjusting approach as needed based on data and frontline feedback
- Help upskill the Member Services team and other Clinical Delivery stakeholders by identifying capability gaps and operational development needs
- Partner with frontline leaders to ensure training translates into durable behavior change and measurable operational improvement
Skills
- Strong strategic thinking with the ability to connect business priorities to operational execution
- Demonstrated ability to lead complex, cross-functional initiatives from problem definition through implementation
- Deep program and project management capability, including planning, risk management, stakeholder alignment, and execution tracking
- Strong analytical and critical thinking skills, including the ability to identify root causes, synthesize findings, and translate analysis into actionable recommendations
- Experience assessing workflows and designing scalable operational processes in dynamic environments
- Excellent communication and influencing skills, with the ability to work effectively across leadership levels and frontline teams
- High level of business acumen and judgment, including the ability to balance competing priorities and focus effort on highest-value opportunities
- Strong facilitation skills and comfort leading process reviews, working sessions, and cross-functional decision forums
- Experience creating executive-ready presentations, project materials, and operating updates
- High level of proficiency in tools used for planning, reporting, and workflow design, including Excel, PowerPoint, Visio or other process-mapping tools, and project management platforms
- Bachelor's degree required
- 8+ years of relevant experience in strategy, operations, consulting, program management, clinical operations, patient recruitment, or related functions
- 3+ years of experience leading large-scale, cross-functional initiatives and influencing senior stakeholders
- Equivalent combinations of education and experience may be considered
- Experience in strategy and operations, business operations, operational excellence, consulting, program management, or a related function
- Experience working in clinical trials, life sciences, healthcare operations, patient recruitment, or related service-based operating models
- Strong understanding of call center, member services, patient access, referral management, patient recruitment, and/or clinical research operations
- Experience with technology-enabled operational change, including workflow tools, automation, or AI-supported solutions, is strongly preferred
Benefits
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
Company Overview
Care Access helps people learn more about their health and participate in clinical research to help find new medicines and cures. It was founded in 2015, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https://careaccess.com/.