Note: The job is a remote job and is open to candidates in USA. Jack Henry is a technology company focused on redefining how community banks and credit unions connect with their clients. They are seeking a Debit Card Support Representative II to provide support and assistance to clients, resolving cases related to card processing and customer inquiries.
Responsibilities
- Provides customer service in a high-volume support area - transaction research, general application and report inquiries, card processing , etc
- Research customer problems/issues to increase personal knowledge and familiarity with the supported products and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades
- Identifies and resolves application service issues. Answers general application questions and any other questions that may arise
- Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level
- Answers phones, logs new/updates existing cases, monitors incoming cases, and provides resolution following Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue
- Participates in training programs to continuously improve product knowledge and service skills
- May perform other job duties as assigned
Skills
- Minimum of 18 months of experience in a customer service role, debit card services, or backroom operations for a financial institution
- The anticipated hours for this position are 9:00am to 6:00pm CT from Monday through Friday. The applicant must remain available to work during the hours of 7:00 am to 7:00 pm CT
- This position may require working holidays, weekends, or extended hours as business needs dictate
- General understanding of troubleshooting techniques and practices
- Strong knowledge of the Silverlake System, CIF 20/20 core system and/or CPS systems
- Fiserv Optis system knowledge
- Ability to type 35-40 WPM
Benefits
- Comprehensive benefits designed to support your physical, mental, and financial health
Company Overview
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health. It was founded in 1976, and is headquartered in Monett, Missouri, USA, with a workforce of 5001-10000 employees. Its website is http://www.jackhenry.com.