Note: The job is a remote job and is open to candidates in USA. Creative Force is a company focused on building industry-leading software with a vibrant culture. They are seeking a Customer Support Executive to be the first line of contact for customers, providing fast and effective problem-solving primarily through live chat.
Responsibilities
- Be the first line of contact for customers, primarily through live chat and additional support via email
- Help customers get unstuck quickly and confidently, troubleshoot issues in real time, and contribute to a support experience that feels human, reliable, and genuinely helpful
- Collaborate closely with Product, Engineering, Customer Success, and Technical Success to ensure customers get the answers they need and the outcomes they're after
- Develop deep technical insight into Creative Force, build strong relationships with customers and internal stakeholders alike, and help shape how we support, educate, and empower the people who rely on our platform
Skills
- Master of Written Communication
- Structured Problem-Solver
- Customer-Minded and Relationship-Oriented
- Collaborate Easily Across Teams and Time Zones
Benefits
- A fast-growing, exciting, and fun scaleup environment - with multiple international Employer Awards - and not those awards you can pay for, but the kind of awards given based on Employee reviews.
- A flat and transparent organizational structure - no bureaucratic red tape. Your ideas and initiatives will be heard and embraced!
- True work-life balance - we see our team members as people, not numbers, and know that a balanced personal and professional life is critical to happiness and long-term fulfillment.
- A new and expanding team with great opportunities to grow and develop your skills and career.
- A vibrant work culture grounded in the belief that we're better together.
- Company trips and events, and much more!
Company Overview
SaaS workflow platform for eCommerce content creation at scale It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.creativeforce.io.