careerzynith is a forward-thinking technology solutions partner dedicated to delivering exceptional digital experiences through innovative software platforms and dedicated customer support services. We collaborate with public sector organizations and enterprise clients to build, maintain, and optimize mobile applications that millions of users rely on every day. Our team operates at the intersection of cutting-edge technology and human-centered service, ensuring that every interaction between users and the platforms they depend on is smooth, secure, and satisfying.
We are currently seeking a skilled and motivated Remote Customer Support Engineer – Mobile App Live Chat Specialist to join our growing service desk team supporting the myColorado mobile application. This is a unique opportunity to work on a high-impact civic technology platform while enjoying the flexibility of remote work from anywhere within the beautiful State of Colorado. If you are passionate about technology, thrive in fast-paced customer-facing environments, and enjoy solving complex mobile device challenges, this role is designed for you.
This position is an 8+ month contract assignment with strong potential for extension based on performance and organizational needs. As a Colorado-based remote team member, you will be an integral part of careerzynith's commitment to delivering world-class Tier I support to a diverse user base that depends on the myColorado application for accessing critical government services.
As a Remote Customer Support Engineer at careerzynith, you will serve as the first line of defense for users encountering technical issues with the myColorado mobile application. Your primary mission will be to provide rapid, accurate, and courteous assistance through live chat channels while adhering strictly to organizational standard operating procedures. Your daily contributions will directly impact user satisfaction, application reliability, and the overall success of one of Colorado's most important digital service platforms.
Training for this position will take place Monday through Friday from 9:00 AM to 6:00 PM for an initial three-week period. During training, you will become intimately familiar with the myColorado application, support tools, escalation procedures, and careerzynith's service delivery standards. Following successful completion of training, your permanent schedule will shift to Tuesday through Saturday, 9:00 AM to 6:00 PM, providing consistent coverage for our service desk operations.
This is a remote position open exclusively to residents of the State of Colorado. All remote work must be performed from within Colorado boundaries. Candidates who are not currently Colorado residents or those seeking to relocate to Colorado for this position will not be considered. You must have a reliable high-speed internet connection, a dedicated workspace free from distractions, and the ability to maintain professional communication standards throughout your workday. careerzynith supports remote work arrangements that promote work-life balance while maintaining the collaborative spirit of a unified team.
To be considered for this position, candidates must meet at least one of the following minimum qualification requirements:
careerzynith recognizes that candidates bring diverse paths to qualification. The following substitution policies apply:
While not strictly required, candidates who possess the following qualifications will be given strong consideration and will likely find themselves better positioned for success in this role:
Success in this role at careerzynith requires a unique blend of technical acumen, customer service excellence, and personal qualities that enable thriving in a dynamic remote support environment:
Joining careerzynith as a Remote Customer Support Engineer opens doors to substantial professional growth within the technology services sector. This position provides exposure to enterprise-level mobile application support, government technology operations, and ITIL-based service management frameworks that are highly valued across the IT industry. Team members who demonstrate excellence in this role frequently advance to Tier II support specialist positions, team lead roles, service desk management opportunities, or transition into related fields such as quality assurance, training, or technical writing.
careerzynith is committed to investing in our team members' professional development. During your tenure, you will have opportunities to pursue relevant certifications, attend training sessions, and expand your technical skill set while working on meaningful projects that serve the public good. The experience gained supporting a state-level mobile application platform provides a distinctive resume builder that distinguishes you in the competitive technology job market.
At careerzynith, we believe that great work happens when talented people are given the tools, trust, and flexibility to excel. Our company culture is built on the foundational principles of respect, collaboration, innovation, and continuous improvement. As a remote team member, you will be fully integrated into our organizational fabric through regular virtual team meetings, collaborative projects, and open communication channels that ensure you never feel disconnected from your colleagues or the broader mission.
We celebrate diversity and are proud to be an equal opportunity employer. careerzynith values the unique perspectives that team members from different backgrounds, experiences, and walks of life bring to our organization. We are committed to creating an inclusive environment where every team member can contribute their best work and grow both professionally and personally.
Our remote-first approach for this role provides you with the comfort and convenience of working from your own home office while maintaining the structure and support needed for professional success. We provide comprehensive onboarding, ongoing training, and the technological infrastructure necessary to perform your duties effectively from anywhere in Colorado.
careerzynith offers competitive compensation packages that reflect the skills, experience, and value our team members bring to the organization. While specific compensation for this contract position will be discussed during the interview process and based on qualifications, we strive to ensure that our team members are fairly compensated for their expertise and contributions.
Additional benefits and perks of working with careerzynith include:
If you are a Colorado resident with a passion for technology, exceptional written communication skills, and a commitment to delivering outstanding customer support, careerzynith invites you to apply for this exciting opportunity. This role represents more than just a job—it is a chance to contribute to a meaningful civic technology platform that serves Coloradans across the state while building your career in the dynamic field of mobile application support.
Don't miss this opportunity to join a team that values your skills, supports your growth, and recognizes your contributions. Apply today and take the next step in your technology career with careerzynith. We look forward to reviewing your application and potentially welcoming you to our remote service desk team.
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