Note: The job is a remote job and is open to candidates in USA. Skydio is the leading US drone company and the world leader in autonomous flight, focusing on empowering a diverse audience of drone users. They are seeking a motivated Customer Success Manager to lead implementation and retention efforts for Public Safety customers, bridging communication between customers and technical teams.
Responsibilities
- Build scalable processes for customer on-boarding and post sales success
- Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
- Develops Healthy Customer Relationship through proactive support and cadence based follow ups
- Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
- Create customer Loyalty through proactive support and account management
- Advocate for Enterprise customers through deep understanding of their use cases and needs
- Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
- Ensure expansions and renewals through proactive support
- Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business
Skills
- Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
- Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment
- Work directly with customers through proactive, metrics based engagement
- Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
- Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion
- A strong desire to learn, innovate, and adapt to a growing and changing environment
- Willingness to travel approximately 40%
- Ability to obtain a Part 107 certificate
Benefits
- Equity in the form of stock options
- Comprehensive benefits packages
- Relocation assistance may also be provided for eligible roles
- Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans
- Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan
Company Overview