Note: The job is a remote job and is open to candidates in USA. Kodiak Solutions is dedicated to transforming the healthcare industry through technology-driven solutions. The Customer Success Manager will help build and scale the Customer Success function by developing customer partnerships, driving product adoption, and creating frameworks to deliver long-term value.
Responsibilities
- Serve as the primary point of contact for an assigned portfolio of customers, building trusted, multi‑level relationships
- Lead customer onboarding to ensure successful implementation, clear expectations, and early value realization
- Drive product adoption and ongoing engagement aligned to customer goals and business outcomes
- Monitor account health, identify risks and opportunities, and execute action plans to improve retention and results
- Act as a customer advocate by partnering cross‑functionally with Product, Implementation, Support, and Leadership
- Analyze and review performance metrics with customers, delivering insights, recommendations, and strategic roadmaps
- Facilitate QBRs and other strategic touchpoints to demonstrate value and strengthen long‑term partnerships
- Manage escalations and renewals for assigned accounts, ensuring timely issue resolution, accurate forecasting, and successful renewals
Skills
- 2+ years of experience in Customer Success, Account Management, or related client facing‑roles in SaaS, technology, or professional services
- Strong communication, presentation, and relationship building‑ skills
- Ability to simplify complex information, manage competing priorities, and work both proactively and reactively in a fast-moving‑ environment
- Experience in the Healthcare Revenue Cycle industry and Planhat
Company Overview
Kodiak Solutions offers services for finance, revenue cycle, and compliance teams to manage resources and reduce risk. It was founded in 2005, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 201-500 employees. Its website is https://www.kodiaksolutions.io.