Note: The job is a remote job and is open to candidates in USA. Alorica is a global leader in customer service and experience, dedicated to making lives better one interaction at a time. The Customer Service Representative role involves assisting clients by addressing customer concerns, providing support, and resolving issues.
Responsibilities
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
Skills
- High school diploma or GED
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening/comprehension skills
- Professional and courteous
- Customer oriented
- Customer service experience is a plus
Benefits
- Health, dental, and vision coverage
- PTO
- 401K retirement plan
- Paid training
- Employee discounts through client programs
- Employee assistance program
Company Overview