Note: The job is a remote job and is open to candidates in USA. Compex Legal Services is the nation’s leading provider of record retrieval solutions, serving top law firms and major insurance carriers across the country. As a Customer Service Specialist, you’ll support clients by fulfilling orders, providing timely updates, and ensuring accuracy throughout the record retrieval process.
Responsibilities
- Respond to client inquiries and provide updates on order status
- Accurately enter client requests and verify order details
- Confirm facility locations and ensure documentation is complete
- Monitor and follow up on open orders to keep turnaround times on track
- Maintain detailed records and ensure all information is logged correctly
Skills
- Excellent customer service and communication skills
- Strong attention to detail and organizational skills
- Ability to manage your time and prioritize tasks effectively
- Critical thinking skills to problem-solve and resolve issues
- A positive, proactive attitude and team-oriented mindset
- Comfortable working independently in a remote setting
- High school diploma or equivalent required
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Company Overview