[Remote] Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. Colliers is one of Canada’s leading commercial real estate services firms, dedicated to accelerating success for their people, clients, and communities. The Customer Service Specialist will process inbound service requests, create work orders, and ensure requests are tracked to completion in a team environment.

Responsibilities

• Receive inbound calls and emails from tenants requesting service
• Create, revise, and dispatch work orders (including outstanding work orders from the Tenant Portal)
• Place outbound calls to the appropriate Colliers Building Operators if work orders are urgent and escalate accordingly
• Track sick days to ensure that work orders are dispatched to the appropriate Building Operator
• Must be able to start work at 500 AM Monday-Friday local time
• Other duties as required

Skills

• Must be able to start work at 500 AM Monday-Friday local time
• Requires an excellent customer service approach to handle daily interactions with both internal staff and external tenants
• Ability to take initiative and deal intuitively with situations, work well under pressure and with minimal direction/supervision
• Active listening skills to determine the caller's needs and the best course of action
• Ability to effectively and efficiently multitask; recognise and address important matters in a timely manner
• Excellent organisational, prioritisation, and proofreading skills
• Excellent written and oral communication skills; ability to draft, edit and format professional emails when required
• Excellent interpersonal skills; ability to handle stressful situations effectively and pleasantly
• Independent, self-starter, team player
• Applicants must be currently authorized to work in Canada on a full-time basis
• Post-secondary education preferred
• 1-2 years of related work experience in an inbound/outbound contact/call centre, business or office environment is an asset
• Data entry experience is desirable
• Experience with Microsoft Office preferred
• Basic knowledge and understanding of real estate is desirable

Benefits

• Innovative projects Work on cutting-edge initiatives that shape our communities, drive our growth, and make a tangible impact.
• Career growth Advance your career and achieve your goals with industry-leading training and development programs.
• Competitive benefits & compensation Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well-being.
• Collaborative culture Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work.
• Diversity, Equity & Inclusion Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community.
• Global network Join a global team of 24,000 professionals across 70 countries, where you'll expand your network and learn from experts in a dynamic international community.

Company Overview