Join arenaflex, a global leader in insurance, risk management, and consulting services, as a Remote Customer Service Representative (Temp) and be part of a dynamic team that empowers businesses, communities, and individuals to thrive. As a key member of our customer service team, you will play a pivotal role in shaping arenaflex's future and unlocking unparalleled opportunities for both clients and yourself.
**About arenaflex**
arenaflex is a global leader in insurance, risk management, and consulting services, with a growing team of more than 45,000 professionals worldwide. We empower businesses, communities, and individuals to thrive by providing innovative solutions and exceptional customer service. Our culture is fueled by shared values and a collective passion for excellence, and we're committed to creating a workplace where everyone can grow and succeed.
**Overview of the Role**
As a Remote Customer Service Representative (Temp), you will be responsible for providing outstanding support and assistance to employees of our clients regarding benefits and payroll. You will be working in a call center environment, responding to questions via phone, and solving customer issues related to employee benefits. This role requires strong typing and basic computer skills, as well as the ability to maintain satisfactory quality assurance scores and consistently meet or exceed departmental performance metrics.
**Key Responsibilities**
• Deliver high-quality client service consistent with arenaflex standards and practices and maintain relationships with existing clients.
• Respond to questions via phone in a call center environment.
• Solve customer issues related to employee benefits, researching problems and processing documents.
• Maintain satisfactory quality assurance scores and consistently meet or exceed departmental performance metrics.
**Requirements**
• High school diploma.
• Customer service experience.
• Strong typing and basic computer skills.
• Ability to work in a fast-paced call center environment.
• Excellent communication and problem-solving skills.
**Nice to Have**
• A working knowledge of Microsoft software, including Excel, PowerPoint, Outlook, and Word.
• Exposure to benefits, HR, and/or payroll.
• Call center experience.
**Compensation and Benefits**
As a Remote Customer Service Representative (Temp) at arenaflex, you will receive a competitive salary of $15.50/hr, plus a wide range of benefits, including:
• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
Other benefits include:
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• arenaflex Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...
**Inclusion and Diversity**
arenaflex values inclusion and diversity and is committed to creating a workplace where everyone can grow and succeed. We believe that all persons are entitled to equal employment opportunity and prohibits any form of discrimination based on protected characteristics, including but not limited to, race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
**Work Environment and Culture**
As a Remote Customer Service Representative (Temp) at arenaflex, you will be working from home, with access to all the equipment and resources you need to succeed. Our culture is fueled by shared values and a collective passion for excellence, and we're committed to creating a workplace where everyone can grow and succeed.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our dynamic team.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and prohibits any form of discrimination based on protected characteristics. We are committed to creating a workplace where everyone can grow and succeed, and we welcome applications from diverse candidates.