Note: The job is a remote job and is open to candidates in USA. Imagine Learning is a leading provider of digital-first K–12 curriculum solutions, committed to igniting learning breakthroughs. The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance to ensure a seamless experience.
Responsibilities
- Respond positively to customer calls, emails, and other direct contacts in a timely manner
- Communicate clearly, both in writing and speech, to internal and external customers
- Resolve all concerns in the best interest of both the customer and the company
- Listen carefully to each customer’s needs and recommend tailored homeschooling solutions
- Use multiple CRM's at once to assist the customer
- Other duties as required
Skills
- High School Diploma or equivalent and at least 1 year of customer service experience; or an acceptable combination of education and experience
- Outstanding verbal and written skills to engage with customers effectively
- Ability to prioritize job responsibilities and manage time effectively
- Dedication to deliver exceptional service by handling customer issues with care and expertise
- Organization and efficiency, ability to manage various tasks with precision and commitment
- Ability to work during the mandatory peak period of August 1 – September 30, with no planned PTO during this timeframe
- Ability to work effectively in a team-oriented environment while taking ownership of tasks
- Experience in Microsoft Office (Outlook, Excel, Word)
- Qualified candidates for this role will be required to complete a video questionnaire as part of our hiring process
- Familiarity with CRM systems is a plus
Benefits
- Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance.
- Multiple health, dental, and vision plans, including medical plans with zero employee premiums
- 401k plan with a company match
- 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
- Paid Time Off
- Comprehensive maternity and fertility/family building benefits
- Paid bonding leave when a new child joins your family
- Access to on-demand mental health resources
- Life and short and long-term disability insurance
- Pre-tax savings plans
- Paid volunteer time off
- A wide variety of professional development programs, including tuition reimbursement
- Work from home opportunities that foster work/life balance
Company Overview
Imagine Learning provides digital-first curriculum solutions. It was founded in 2004, and is headquartered in Moscow, Idaho, USA, with a workforce of 1001-5000 employees. Its website is http://www.imaginelearning.com.