Note: The job is a remote job and is open to candidates in USA. CRBN Pickleball is a fast-growing pickleball paddle company seeking a Customer Experience Representative. This role will be the first point of contact for customers, focusing on delivering excellent customer service and engaging with customers across various platforms.
Responsibilities
- Answering customer questions via phone, email, and live chat
- Processing phone orders, returns, warranty claims, and exchanges
- Engaging with customers on Discord and social media to answer questions and solve problems
- Tracking returns, customer complaints, and other important customer metrics
Skills
- Highly motivated
- Tech-savvy
- Pride in delivering an excellent customer experience
- Growth mindset
- Ability to multi-task and perform multiple different functions as needed
- Knowledge of ticketing systems and project management tools
- Eager to learn new apps
- Ability to engage with passionate customers
- Willingness to talk about pickleball
- Ability to handle difficult situations
- Prior experience in online customer service or the pickleball or sports industry
- Familiarity with Shopify
- Familiarity with ClickUp
- Familiarity with Reamaze
- Familiarity with Slack
- Familiarity with Aircall
- Familiarity with Discord
Benefits
- Stipend for your home office setup
- Support for local pickleball club dues
- Paid vacation
- Sick time
- Health insurance
- 401(k)
Company Overview
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