Note: The job is a remote job and is open to candidates in USA. TridentCare is a company seeking a Customer Service Representative to handle customer orders and provide exceptional service. The role involves processing orders, addressing customer needs, and ensuring a positive experience while adhering to company standards.
Responsibilities
- Provide prompt, accurate and courteous responses to customers
- Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
- Answer incoming customer service orders as soon as possible
- Display active listening and superior customer service skills for both external & internal customers
- Document activity to the DDF system
- Consistently check appropriate DDF screen for report results to call back to customer
- Display the ability to enter orders manually via our fax process
- Display the ability to operate the phone system effectively
- Adhere to work schedule
- Other duties as assigned
Skills
- Ability to work independently and as a team
- Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel
- Computer knowledge
- Strong customer service skills
- Solid communication skills (including verbal, written and listening skills)
- Solid problem solving and decision making abilities
- Good organizational skills
- Execute and prioritize multiple tasks
- Professional
- Ability to type 35 – 40 words per minute
- Flexible and adaptable to change
- A minimum of a High school Diploma or equivalent required
- Must have high speed internet for Remote work
- Medical terminology / experience preferred but not required
Benefits
- Two weeks of vacation time
- Health Insurance after 30 days!
- Sick time
- 8 paid holidays
- Same day pay available
- Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
- Dental insurance
- Vision insurance
- Disability insurance
- Company paid life insurance
- 401(k)
Company Overview
TridentCare offers laboratory, diagnostic, ultrasound, x-ray, radiology and mobile diagnostic services at home for patients. It was founded in 1999, and is headquartered in Sparks Glencoe, Maryland, USA, with a workforce of 1001-5000 employees. Its website is https://tridentcare.com/.