Note: The job is a remote job and is open to candidates in USA. Amerit Consulting is a fast-growing staffing and consulting firm, seeking a Customer Service Representative. The role involves handling incoming calls, documenting inquiries, and ensuring quality service in the healthcare and insurance sectors.
Responsibilities
- Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy, procedures, and protocols, including but not limited to the confidentiality and privacy policies
- Track and document all inquiries using the applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Facilitate the fulfillment of caller requests for materials via mail, email, or download
- Transfer/refer consumers to appropriate entities according to the established guidelines
- Escalate calls or issues to the appropriate designated staff for resolution as needed
Skills
- At least HS diploma OR GED. (Proof of education is a must)
- Must have 2-3 years of Customer Service experience within the healthcare/insurance/pharma call center industry
- Primary Languages - Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, English, Spanish
Benefits
- Start date: Monday, 8/17/2026 (Orientation & Equipment & Zoom Technical Call)
- Client will be offering candidates based on the resume, hence no interviews.
- Training Details: Schedule: Monday – Friday || Time: 9:00 AM – 6:00 PM PST
- Attendance: Mandatory. Candidates must have full availability during training.
- Time-Off Policy: Any time-off requests within the first 90 days of employment must be pre-approved before applying.
- Work Schedule (Post-Training): Hours of Operation: Monday – Friday, 7:00 AM – 7:00 PM PST Candidates must be flexible to work any assigned shift within these hours
- Work From Home Requirements: Bring Your Own Device (BYOD) – personal computer/laptop required
- Must have a dedicated home office/workspace
- High-speed wired internet connection is mandatory; Wi-Fi / wireless connections are not allowed
- Webcam required. Candidates must be on camera during training
Company Overview