Note: The job is a remote job and is open to candidates in USA. Noridian Healthcare Solutions, LLC is seeking a Customer Service Representative I to respond to customer inquiries and assist with information requests. The role involves documenting inquiries, maintaining confidentiality, and meeting production expectations while ensuring quality service.
Responsibilities
- Responds to customer inquiries promptly and accurately
- Documents all inquiries appropriately
- Understands and applies confidentiality and security guidelines
- Maintains minimum production expectations while meeting defined quality expectations
- Maintains knowledge of online reference information
- Prioritizes work throughout the day and adapts to changes in workload as needed
- Other duties as assigned
Skills
- High School diploma or GED
- Ability to maintain confidential information in compliance with HIPAA regulations
- Excellent data entry skills
- Program training as required
- Demonstrated problem solving skills
- Excellent multi-tasking skills
- Excellent customer service skills
- Strong verbal and written communication skills
- Previous work experience in a healthcare provider or insurance environment and/or contact center experience
- Ability to work flexible schedules
Benefits
- Health, Dental and Vision Insurance
- Voluntary Insurance Plans
- Health Savings and Flexible Spending Accounts
- 401k and Company Match
- Company-paid Life Insurance
- Education Assistance Program
- Paid Sick Leave
- Paid Holidays
- Increasing PTO Accrual Plan
- Medical/Parental/Disability Leave
- Workers Compensation
- Retiree Benefits
- Severance Package
- Employee Assistance Program
- Financial and Health Wellness Benefits
- Casual Dress
- Open Office Setting
- Online Learning System
Company Overview
Noridian Healthcare Solutions, LLC (Noridian) develops solutions for federal, state and commercial health care programs through a full suite of innovative offerings, including claims processing, medical review, and contact center and provider administrative services. It was founded in 1966, and is headquartered in Fargo, North Dakota, USA, with a workforce of 1001-5000 employees. Its website is http://noridiansolutions.com.