Note: The job is a remote job and is open to candidates in USA. Amynta Group is dedicated to providing exceptional customer service and is looking for a Customer Service Lead to join their team. This role involves overseeing daily operations, mentoring team members, and resolving escalated customer issues.
Responsibilities
- Train, onboard, and coach customer service representatives
- Monitor team metrics
- Handle complex, high-priority customer complaints that frontline staff cannot resolve
- Recommend workflow improvements
- Update department policies
Skills
- Train, onboard, and coach customer service representatives
- Monitor team metrics
- Handle complex, high-priority customer complaints that frontline staff cannot resolve
- Recommend workflow improvements
- Update department policies
Company Overview
The Amynta Group is an industry leading team of warranty and specialty risk companies as well as managing general agents. It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.amyntagroup.com.Company H1B Sponsorship
Amynta Group has a track record of offering H1B sponsorships, with 2 in 2026, 1 in 2025, 1 in 2024, 9 in 2023, 1 in 2022, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.