Note: The job is a remote job and is open to candidates in USA. Frontdoor, Inc. is reimagining how homeowners maintain and repair their homes. As a Customer Care Associate, you will represent the business unit to customers and partners, ensuring the best possible service experience while adhering to policies and procedures.
Responsibilities
- Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures, and contract coverage
- Explains and upholds contract coverage to customers and/or contractors
- Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved
- Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses
- May assume other duties as assigned
Skills
- High school diploma or general education degree (GED) required
- 1+ years of experience preferred
- Computer literacy
- Problem solving and decision making
- Attention to detail
- Multi-tasking
- Adapt to a fast-paced environment
- Customer service experience and/or training
Benefits
- At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
- Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Company Overview